I lost my cloud documents after subscription change

Hello, for like past 6 years my subscription was paid by my school, yesterday that subscription ended and all my documents, my art, my work on cloud dissapeared. Today I decided to get new subscription to finish my work and acces my cloud documents - I choosed he "digital photography plan" as I needee most just PS now (I used to have he full CC plan before). But the problem is that I still don't see my cloud documents even with active subscription. I'm still in the 7 days free trial tho, so idk if that isn't the problem, doesn anybody know? I wonder if there is a way to get the documents back? Or if there is a way to contact Adobe in other way than the AI chatbot who is useless?