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Correct answer Nancy OShea

See my reply to your other post. 

 

Use a web device that doesn’t have pop-up or script blockers enabled.

 

Good luck.

4 replies

Nancy OShea
Community Expert
Community Expert
August 12, 2026

This is a duplicate post. Please don’t repost multiple times. It’s considered spamming.

 

Nancy O'Shea— Product User & Community Expert
John T Smith
Community Expert
Community Expert
August 12, 2026

This is a public forum, not Adobe support... other users can't see your account to help
This is the correct way to contact support
https://helpx.adobe.com/contact.html?rghtup=autoOpen

- and enter AGENT in the box asking How can we help you?

Participant
August 12, 2026

i need customer care contact urgently !!

Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
August 12, 2026

See my reply to your other post. 

 

Use a web device that doesn’t have pop-up or script blockers enabled.

 

Good luck.

Nancy O'Shea— Product User & Community Expert