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Vincent32783275jm2h
Participant
October 8, 2023
Answered

support email address

  • October 8, 2023
  • 5 replies
  • 3711 views

why is it that Adobe have completely isolated themselfs from their customers, there is no email support only a ussles chat bot. i just want help from a real person, who knew how hard that would be in this modern day and age.

    Correct answer kglad

    @Vincent32783275jm2h 

     

    there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

     

    ==============================================

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



    <"moved from using the community ideas">

     

     

     

    5 replies

    Ahmet C.D.
    Ahmet C.D.
    Participant
    May 13, 2026

    Hello Adobe Support,

    I previously subscribed to Adobe using this school email address:

    [removed by moderator]

    Unfortunately, this school email account has been closed and I can no longer access it.

    However, I am still being charged for the subscription. I would like to request cancellation of the subscription and to stop all future payments.

    I can provide additional payment or billing information if needed for verification.

    Thank you for your help.

    Best regards,
    Ahmet Doser

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 13, 2026

    ​@Ahmet C.D. 

     

    can you access your account, https://account.adobe.com ?

    Nagham hesham
    Nagham hesham
    Participant
    May 11, 2026

    Hi, I subscribed to Adobe for a short period because I needed it at the time but I honestly didn’t know there would be such a high cancellation fee if I cancelled early.

     

    The fee is very expensive for me and I truly can’t afford it. I’m a student and I pay using my own personal card and money The subscription keeps charging me every month and I’m struggling to stop it.

    I also barely use the apps anymore and you can check my account activity and monthly usage after each payment.

    I kindly ask for your understanding and would really appreciate it if you could help cancel my subscription and waive the cancellation fee

    Thank you so much.

    From Nagham hesham 

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    May 11, 2026

    ​@Nagham hesham 

    Nobody here can do that for you on this public user forum.

    Please contact Adobe customer service to plead your case.

    D
    deborah_4728
    Participant
    December 19, 2024
    quote

    why is it that Adobe have completely isolated themselfs from their customers, there is no email support only a ussles chat bot. i just want help from a real person,


    By @Vincent32783275jm2h
    Go to clientcare@adobe.com I emailed them and it didn't bounce back as undeliverable. 

     

      K
      Kutsukuta
      Participating Frequently
      March 30, 2024

      It's so annoying, I am trying too find an email address and it's impossible!

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        March 30, 2024

        @Kutsukuta 

         

        READ the above.  (hint: there is no help you can initiate via email)

        D
        deborah_4728
        Participant
        December 19, 2024

        There's more ways than that. 

        kglad
        Community Expert
        kgladCommunity ExpertCorrect answer
        Community Expert
        October 8, 2023

        @Vincent32783275jm2h 

         

        there are 2 ways to contact adobe; chat and twitter (now x):

        chat:
        use a browser that allows popups and cookies
        and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
        in the chat field (lower right), type AGENT
        be patient, it can take quite a while to reach a human.

        twitter/x:
        tweet @AdobeCare

        p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

         

        ==============================================

        in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

        p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



        <"moved from using the community ideas">

         

         

         

          C
          Courtney22194615z8ht
          Participant
          April 7, 2025

          This doesn't reach a human. It incessantly asks the same things over and over and over.

            kglad
            Community Expert
            kgladCommunity Expert
            Community Expert
            April 7, 2025

            @Courtney22194615z8ht 

             

            what problem are you having?

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