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funny_Lionheart5E6E
Participant
May 22, 2023
Question

My computer goes crazy when Adobe Creative Cloud is on

  • May 22, 2023
  • 2 replies
  • 2653 views

Hi! I have a problem with Adobe Creative Cloud, for more than a week I can't work normally. I can't browse the contents of the CC Folder when its processes are running (File explorer doesn't respond to double click). The arrows next to the desktop shortcuts change on their own, and the system itself is unresponsive. When I kill the processes everything starts working normally.
What I tried:
- reinstalling CC (Creative Cloud uninstaller with repair option and manually),
- cleaning temporary files on the system and in the CC folder, I searched and deleted all 0-byte files, *.tmp, *.dtmp and other suspicious files,
- I checked the drives with antivirus,
- I ran sfc /scannow and DISM /Online /Cleanup-Image /ScanHealth
- all drivers and system are up to date
- I reinstalled Windows (the problem is the same as before).
I actually turned the system upside down, reinstalled it and turned it upside down a second time.
I need Creative Cloud sync for work, so please don't write me to disable it.

Specs: Latest Windows 11 Pro, Ryzen 9 3900X, RTX3090

  • Which Adobe process(es) are causing the issue?
    Creative Cloud UI Helper and probably Adobe Content Synchronizer
  • How is the system being affected - CPU, RAM, or Energy use?
    Hi RAM Usage on CC UI Helper and High CPU Usage on File Explorer
  • Capture screen shots of the issue from either Task Manager or Activity Monitor
  • After rebooting how long does it take for the issue to appear?
    It starts with Creative Cloud processes
  • Which Anti-virus software do you use?
    Built-in in Windows 11
  • How long has the issue been occurring on the system?
    Over a week
  • Run the log collector on the system and upload your log files

2 replies

philc30713433
philc30713433
Known Participant
March 30, 2024

Hey, I realize this is an old thread, however I think I have found why this might be happening.

Do you have your computer set to use either UTF8 or a non-Latin / non-ASCII langauge? Cyrillic, Japanese, Chinese, Thai, Bengali, or really anything outside of the  I studied a bit of Japanese and have used Unicode and kanji in advertisements and designs.

 

I have a growing suspicion about these problems are related to text encodings and problems normalizing file path encodings in Adobe scripting languages. 

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 22, 2023

backup your data

reformat your hard drive and install and update your os

or restore your hard drive and update your os


reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

 

F
funny_Lionheart5E6EAuthor
Participant
May 22, 2023

Ok, i see you didn't read my post, i've reinstalled my Windows 11 and it didn't help.
Another detail: I've got the same issue on my work laptop and it runs Windows 10 and is often updated.

here is a video of what happens when i start Creative Cloud synchronization and coming back to normal behavior when i kill CC processes.
https://www.youtube.com/watch?v=4L4znE_F5Ys

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 22, 2023

you can't just reinstall

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