Participant

Question

New Profiles Are A Nightmare

Forum|Forum|3 years ago
April 13, 2022
7 replies
1129 views

I am a small business owner and have multiple subscriptions to Adobe Acrobat DC that my team uses. I am also a photographer and subscribe to Adobe's photography platform that includes Lightroom and Photoshop. Beyond some minor complaints about how clunky it is, at times, to work with PDF's in Acrobat (changing colors is cumbersome, changing the properties of tools is cumbersome) I am satisfied with the products I have purchased.

I, however, HATE... with a white hot hatred... the way that the new "profiles" have been rolled out. I am constantly having to sign in and out of profiles to switch between apps that used to just work when I clicked on them... for example, Lightroom under my personal "profile" will not allow me to work with it if I am signed into my Acrobat DC account under my professional "profile" and there is no way that I have been able to find in Lightroom to rectify this... I have to log out of my professional "profile" on Acrobat DC (which closes every file I have opened) and then log into my personal "profile" on Acrobat DC just so that I can use Lightroom which was purchased under my personal "profile". I have not found an easy way to switch profiles without loggin in and out and when I reached out to support for help and to complain, I was given access to a video that did not help but which told me that I should love the new profiles feature... a feature I feel compelled to mention again that I despise because of how it has been implemented and because of the constant difficulty I face in using Lightroom / Photoshop and Acrobat DC.

Now... the preceeding comments should be read by someone in Adobe as a cry for help and I hope that there is an enlightened soul who will take this content and find some way to end the suffering. But, in today's environment who knows what will come of it... there may be people in Adobe who think that they are tech overlords and that voices of dissatisfaction like mine must be silenced. I may have, somewhere, violated their terms of service and they may fire me as a customer... LOL.

It is a brave new world and the roll out of the profiles "feature" is a disaster... that's my truth.

General Feedback

This topic has been closed for replies.

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patrick.kelly

Participant

To me, this feels like a cash grab since the default setting is to auto-select the profile and it always picks the personal profile. As an organization that doesn't use the personal profile, why can't you just turn it off globally?

@Bill Gingras Can you link to your software request? I want to upvote it.

kglad

Community Expert

@patrick.kelly

click their user name to see a list of their posts (with links).

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NBKLAW

Participant

I agree this various profiles thing is excruciating. I pay for the Photography Plan and 2 seats of Adobe Acrobat. I have lost track of profiles so now I am unable to send pdf documents for e-signature because the various profiles are all screwed up. I need to sign in and out and there is a business and personal profile and I can't figure out what is attached to what. It's a nightmare. everything was fine before they started with this profile crap.

kglad

Community Expert

are you the admin of your teams or enterprise subscription?

Nancy OShea

Community Expert

Ideally, you should have two devices -- one for work and one for personal.

Nancy O'Shea— Product User & Community Expert

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PAA5C18

Participating Frequently

That is not helpful. Many people do not have the resources have a device for each piece of software they want to use.

Nancy OShea

Community Expert

That is not helpful. Many people do not have the resources have a device for each piece of software they want to use.

By @PAA5C18

========

Doesn't your employer provide you with a computer that you use at work? Isn't the workplace where you perform your work?

Nancy O'Shea— Product User & Community Expert

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palecat

Participant

This 100%. I can't find a workaround that doesn't make me sign in and out of the SAME email address for two plans and two workflows - both of which I'm constantly moving from one to the other all day long. I find it hard to believe that we're the only two people running two jobs. I have a team plan that I use for workflows and a lightroom CC w/ 3TB for the business I own. I used to go from one app to the other just fine. Now if I'm doing anything in any of the All Apps subscription and want to get back to my photos I have to log out (close all windows), log back in using the SAME email and pick my personal plan. There's no way to add my personal plan storage to my teams account or vice versa. If there isn't some sort of progress on this I'm likely to revisit my subscriptions. This is just wasted time.

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Bill GingrasAuthor

Participant

I wanted to provide an update here... I will also do this at the user voice forum if I am able to find my post there.

I let my subscription for LR / Photoshop run out so that I could just unify them under my business profile in the hopes that I would not have the problem. I had to wait for the subscription to run out because the Adobe store would not let me purchase an app under my business profile that I already purchased on my personal profile. Well, I have come to find out, I cannot purchase the photography plan under my business profile... it is not available under the business profile so I must purchase it under the personal profile.

Wow... this is really bad stuff and the kind of thing that should get some immediate attention as it makes things far more complicated than they ought to be... I will explain again just in case it is helpful in cluing someone in Adobe in to the problem so that they might fix the problem.

When I am logged into Acrobat DC under my business profile, there is no way to switch profiles without 1) logging out which closes every open PDF or Adobe application that is open and then 2) opening up Acrobat DC and then logging in again under by business email by inputing my email and password and then 3) selecting the personal profile... after this cumbersome and ideally unnecssary operation, I can open and work with Lightroom... I cannot, however, work with Acrobat DC unless I am comfortable without having the benefits that come from the paid version. If I want the full benefits of my acrobat DC subscription, I must log out of everything again and then repeate the process described above to log back in to my business profile.

Maybe this is only happening to me but I find this hard to believe...

Adobe, please get this right... it is so irritationg to have to log out and log in to use different apps just because they are being paid for under different profiles.

ProDesignTools

Community Expert

Hi Bill,

Before profiles were introduced, it didn't seem any easier as to switch between apps licensed for business and personal account – you still had to fully sign out (to deactivate) and then sign back in (to reactivate) to change between tools that were part of different plans... And, you had to have a separate email address for each plan.

Profiles at least allows a customer to have multiple plans under a single email address.

https://helpx.adobe.com/enterprise/kb/introducing-adobe-profiles.html

If you have specific feedback for how you think it should work (or be better), then you might want to address that directly to Adobe via their feature request form:

https://www.adobe.com/go/wish

Peru Bob

Community Expert

Please go to UserVoice where Adobe employees actually read the posts:
https://helpx.adobe.com/x-productkb/global/how-to-user-voice.html

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Bill GingrasAuthor

Participant

Thank you!

LinSims

Community Expert

Let me move this to the Creative Cloud Services forum for you, which is the appropriate forum for your comments.

The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs, installation issues, or account issues such as subscription questions or billing problems, or generalized questions about Creative Cloud services.

* Product questions should be posted in the associated product community.
* Installation questions should be posted in the Download & Install community.
* Account issues, including subscription questions or billing problems, should be posted in the Account, Payment, & Plan community.
* Questions about the Creative Cloud desktop app or general questions about apps in the Creative Cloud should be posted to the Creative Cloud Services community.

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Bill GingrasAuthor

Participant

LinSims, Thank you!

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