One of my supported user keeps getting asked to reset cloud account password - the others do not

Question

I'm in IT support and one of my users keeps getting asked to reset his Adobe password out of the blue.

What is odd is the others do not have this experience. The first time it happened was Jan 13 and today Feb 11.

The first time I thought he did this on his own accidentally, but today I was present when in the middle of him workin on a file it came up and challenged him to sign in again - and this time made him change his cloud account password before he could proceed. According to him he doesn't share his password with anyone and I'm wondering if this is the system's auto-response to a hacking attempt?

"Password Reset Notice To protect the security of your account, you must reset your password."

What would cause this - any advice is appreciated. (fyi when the Adobe Password Breach happened I advised all my users to change their passwords immediately - this is not related)

Thank you

chng_9354 · Answer

my side facing similar issue since last quater 2024, i have 40 accounts+ with my company and it just keep prompt to change password for most of the account, very frustrated and annoying, all of those account is not enterprise but all password is manage by IT dept, every time it happen i check for logged on device info and it's correct device, all of our account is sign in on 2 devices for each user company laptop and company desktop, my end user some time need to WFH, i suggest adobe just cut off the 2 devices term if they so lacking of money

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