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jonholcombe
Known Participant
May 3, 2023
Answered

Photoshop NOT showing under "All Apps" in CC

  • May 3, 2023
  • 5 replies
  • 6241 views

Although Photoshop is installed on my Mac and has been for years, it is not showing in my list of installed apps ("All apps"). It is listed under "Available in your plan", as if Creative Cloud is unaware that I have the latest verision of Photoshop currently installed.

I am reluctant to install Photoshop since it is already installed. I am afraid to lose my settings and TK Panel, etc. Can I just point CC to Photoshop in some way?

Correct answer kglad

If may be minor, but how will Creative Cloud advise me to update Photoshop 24.4, which is already installed and working, if CC is unaware that I already have it installed?

You described the fix earlier, but I am reluctant to remove all CC files from my Mac, because I have installed TK Panel in Photoshop, I have a massive Lightroom library, and I am afraid to potentially lose the existing library and development data for 137,000 photoa. Not to mention customized menus for Dreamweaver, Illustrator, InDesign, and Photoshop.

I gures if I have to reinstall Photoshop alone, I would do that.


@jonholcombe 

 

use the cc desktop app install ps over the current installation.

5 replies

P
prasanna_9332
Participant
April 12, 2025
Although Photoshop is installed on my Mac and has been for years, it is not showing in my list of installed apps...
Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
April 12, 2025
quote
Photoshop is not showing in my list of installed apps.
By @prasanna_9332

==============

Do you have an active Creative Cloud plan?

https://account.adobe.com/plans

 

If your Creative Cloud plan is active, open your Creative Cloud Desktop App.

Click on Apps & the Graphic design tab as shown in the screenshot below.

 

Non-Creative Cloud apps like PS Elements will not appear in CC Desktop App. 

You should find those in your computer user's Start Menu.

 

Nancy O'Shea— Product User & Community Expert
R
Raysun31055207eos0
Participant
July 29, 2023

I have tried and it doesn't work. To reinstall the apps I go to the CC in the app section and click on the "install" button right? Sorry if I ask so many questions but I would like to avoid losing any work I've done or even worse messing up the PC, thank you for understanding.

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 29, 2023

yes, if you have apps already installed and working, but the cc desktop app fails to show that and offers to install (instead of open), click that install button and install over the current installations.

R
Raysun31055207eos0
Participant
July 29, 2023

Solved! Thank you so much for your time 😄

R
Raysun31055207eos0
Participant
July 13, 2023

Hi, the same problem occurred to me too, only that it marks me that I have to install all the Adobe apps even though most have already installed them. If you want I can send the log file, I await your reply, thanks.

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 13, 2023

@Raysun31055207eos0 

 

what "same problem"?  (there are several people here posting different issues.)

R
Raysun31055207eos0
Participant
July 13, 2023

My problem would be that despite the fact that I use Adobe apps like After Effects, Photoshop, Illustrator etc.. it shows me on the Creative Cloud that I need to install them.

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
May 7, 2023
quote

Although Photoshop is installed on my Mac and has been for years, it is not showing in my list of installed apps...


By @jonholcombe

==========

Creative Cloud does NOT display legacy Creative Suite apps, if that's what you're asking.

Only Creative Cloud apps that are compatible with your OS will be shown.

 

Make sure your computer meets the minimum CPU & GPU requirements. Most Creative Cloud apps work on:

  • Windows 11 (64-bit), Windows 10 versions 22H2, 21H2, 21H1;
  • MacOS 13 (Ventura), 12 (Monterey), macOS 11 (Big Sur).

- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

 

Nancy O'Shea— Product User & Community Expert
J
jonholcombeAuthor
Known Participant
May 7, 2023

That isn't what I'm asking. I am running the latest version of Monterey and the most recent version of Creative Cloud and  Photoshop, 24.4.

Photoshop suddenly stopped showing up in the list of installed apps.

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
May 7, 2023

Check Mac Finder for installed apps.  Is Photoshop 24 installed on your HD?

 

 

 

Nancy O'Shea— Product User & Community Expert
kglad
Community Expert
kgladCommunity Expert
Community Expert
May 3, 2023

you can open directly using your file browser.

 

once you do open > click help > check for updates to see if that leads to a fixed cc app

    J
    jonholcombeAuthor
    Known Participant
    May 3, 2023

    I opened Photoshop, checked for updates but nothing happened. Still not showing in the listed of installed apps. What would happen if  I "signed-out"?

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 3, 2023

    reset the cc desktop app by making sure it's in the foreground, then press:

    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R


    if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


    if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


    if that fails, do a clean cc install carefully following each applicable step:

    uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

    check for, and if available, update your os

    if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

    if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

    restart your computer (don't skip this)

    reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

    use the desktop app to install your cc programs/trials

    NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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