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Ferdie Langdon
Participant
Oct 11, 2023 9:21 AM UTC
Question

Recovering Libraries, settings and other cloud assets after migrating from Personal to Enterprise ac

Just migrated from a personal account to a business account and lost all my libraries, settings and everything else I stored in the cloud. Is there a way to relink or recover these from my previous account type? Login details didn't change, just everything was lost during migration.

 

Thanks,

 

F

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    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Oct 11, 2023 1:05 PM UTC

    @Ferdie Langdon 

     

    in addition to @Tarun Saini's suggestion, if you have multiple Adobe plans associated with the same email address and at least one is a business plan, Adobe creates separate profiles for each plan and gives each profile dedicated storage, https://helpx.adobe.com/enterprise/using/manage-adobe-profiles.html

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      Tarun Saini
      Community Manager
      Tarun SainiCommunity Manager
      Community Manager
      Oct 11, 2023 1:01 PM UTC

      Hi @Ferdie Langdon,

       

      Did you check the steps mentioned in this article: https://helpx.adobe.com/enterprise/kb/transfer-assets.html to check if that helps?

       

      Regards,

      Tarun

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