Skip to main content
F
Ferdie Langdon
Participant
October 11, 2023
Question

Recovering Libraries, settings and other cloud assets after migrating from Personal to Enterprise ac

  • October 11, 2023
  • 2 replies
  • 170 views

Just migrated from a personal account to a business account and lost all my libraries, settings and everything else I stored in the cloud. Is there a way to relink or recover these from my previous account type? Login details didn't change, just everything was lost during migration.

 

Thanks,

 

F

    This topic has been closed for replies.

    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 11, 2023

    @Ferdie Langdon 

     

    in addition to @Tarun Saini's suggestion, if you have multiple Adobe plans associated with the same email address and at least one is a business plan, Adobe creates separate profiles for each plan and gives each profile dedicated storage, https://helpx.adobe.com/enterprise/using/manage-adobe-profiles.html

      Tarun Saini
      Community Manager
      Tarun SainiCommunity Manager
      Community Manager
      October 11, 2023

      Hi @Ferdie Langdon,

       

      Did you check the steps mentioned in this article: https://helpx.adobe.com/enterprise/kb/transfer-assets.html to check if that helps?

       

      Regards,

      Tarun

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices