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huraxdax
Participant
July 21, 2020
Question

Shared Cloud Files don't appear in CC Desktop App

  • July 21, 2020
  • 2 replies
  • 1910 views

Hey,

this is my last resort, I have googled and tried many solutions before so now I am coming to you guys with this:

 

A cloud folder has been shared with me via an invitation link. I accepted the invitation and can now see said folder on my iPhone App and in the browser version of Creative Cloud. 

HOWEVER when I go to the Desktop App of Creative Cloud, click on "Your Work" and then on "Cloud Documents" and "Shared with you", nothing is there. 

I have tried so far:

  • restarting my pc
  • reinstalling creative cloud
  • cleaning my pc with CreativeCloudCleaner.exe and then reinstalling creative cloud
  • getting a new invitation to the folder

 

One thing to note is that I have changed the location of the Creative Cloud Files folder. BUT a) I have changed it in the Desktop App so it should recognize the new path and b) the folder even updates and syncs locally! So my files are on my pc, yet they won't appear in the Desktop App.

If any of you guys could help me out I'd be super grateful, it's quite annoying to not be able to see it.

    This topic has been closed for replies.

    2 replies

    P
    Piper239616479yzf
    Participant
    March 7, 2023

    Same here! Files are in web version of Creative Cloud and showing up in my sync folder on my PC, but not showing up in the CC desktop app.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 7, 2023

    reset the cc desktop app by making sure it's in the foreground, then press:

    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R


    if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


    if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


    if that fails, do a clean cc install carefully following each applicable step:

    uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

    check for, and if available, update your os

    if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

    if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

    restart your computer (don't skip this)

    reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

    use the desktop app to install your cc programs/trials

    NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

    T
    thiwankad2123186
    Participant
    September 9, 2020

    Facing the same issue. 

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