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R
Roberta Cortez
Participant
June 29, 2022
Answered

Shared library does not appear in business profile

  • June 29, 2022
  • 1 reply
  • 607 views

The email my colleague shared his library is the same for my personal profile and the professional one, but when I choose the professional profile, the library does not appear for me! Can anyone help me?

This topic has been closed for replies.
Correct answer Tarun Saini

Thank you for your reply. Please read this article, follow the suggested steps, and let us know if that helps. https://helpx.adobe.com/in/enterprise/kb/transfer-assets.html

 

Regards,

Tarun

1 reply

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
June 29, 2022

Hi Roberta,

 

Thank you for contacting us. I looked at your Adobe account information and discovered that both your personal and business accounts use the same email address. Please log in to the email and choose the personal account to see if it works.

 

Regards,

Tarun

 

 

R
Roberta CortezAuthor
Participant
June 29, 2022
Hello, Tarun! Yes, the library appears with the personal account. But I
need to use the business account and that's what's weird, because it
doesn't appear in it. Because it's the same email, I should have access to
the library on both accounts. 😬
Tarun Saini
Community Manager
Tarun SainiCommunity ManagerCorrect answer
Community Manager
June 29, 2022

Thank you for your reply. Please read this article, follow the suggested steps, and let us know if that helps. https://helpx.adobe.com/in/enterprise/kb/transfer-assets.html

 

Regards,

Tarun

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