Known Participant

Question

Sign-in problems

Forum|Forum|4 years ago
December 26, 2021
4 replies
511 views

I was told I only have to sign-in once every 30 days.

Why am I being forced to sign-in every 1 to 2 days?

This is very inconvenient, especially if I am in a location with no internet access.

This is not what I signed up for.......I want my money back☹

Windows

This topic has been closed for replies.

Nancy OShea

Community Expert

It's not normal for Creative Cloud to ask you to sign-in repeatedly. See the help article below for solutions.

https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

Nancy O'Shea— Product User & Community Expert

W

WILLIAM21960591m0alAuthor

Known Participant

Sometimes they also tell me I am logged in to the maximum number of computers, so I have to log out of the two computers they indicate and then log in on the computer I am using now.

The problem is I only have one computer....

I know it sounds like a trivial problem, but I am paying them every month,

and it just annoys me.

kglad

Community Expert

@WILLIAM21960591m0al

occasionally that occurs to others, too. something connected via usb may make adobe's desktop app think you're on a different computer. you could reset your app and see if that resolves the problem, if that's easier than signng-out of one of the "other" computers.

to reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

Dave Creamer of IDEAS

Community Expert

Try these steps:

Uninstall the Creative Cloud app, download a clean version, install new version.

If that doesn't work, uninstall with Adobe CC Cleaner app, then download CC app and reinstall.

David Creamer: Community Expert (ACI and ACE 1995-2023)

John T Smith

Community Expert

>I want my money back

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-READ THIS https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel
-do be aware that cancelling early means paying 1/2 of the remaining subscription time as a fee
--this is cancelling AFTER the trial converts to paid and BEFORE the end of the subscription
-or have Adobe support cancel your subscription using the "autoOpen" Chat link below

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Ged_Traynor

Community Expert

Moving thread to the Creative Cloud Services forum from Photoshop ecosystem

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