Unable to open a previously saved psdc - costing me deadlines and hours!

Forum|Forum|2 years ago
March 14, 2023
3 replies
794 views

Major set back, that gives me ZERO faith in Adobe cloud. I need my file. Adobe, please contact me ASAP.

Bug

This topic has been closed for replies.

Correct answer John T Smith

This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Telephone https://helpx.adobe.com/contact/phone.html
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Also, You should always have a local copy of all files, not just in the cloud
If you don't have space on your computer drive use an external drive for files
A USB flash drive to carry with you... here are 2, there are many more available
PNY brand https://www.amazon.com/PNY-512GB-Turbo-Attach%C3%A9-Flash/dp/B0BF5VHLBZ
SanDisk https://www.amazon.com/SanDisk-512GB-Ultra-Flash-Drive/dp/B083ZLJ5MG
Other flash drives are 1 or even 2 Terabytes

kglad

Community Expert

you'll need to initiate contact with adobe support, and this is not adobe support. these are user forums.

in any case, did you check your local computer for your photoshop file? you did save it locally, didn't you?

John T Smith

Correct answer

Community Expert

This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Telephone https://helpx.adobe.com/contact/phone.html
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Also, You should always have a local copy of all files, not just in the cloud
If you don't have space on your computer drive use an external drive for files
A USB flash drive to carry with you... here are 2, there are many more available
PNY brand https://www.amazon.com/PNY-512GB-Turbo-Attach%C3%A9-Flash/dp/B0BF5VHLBZ
SanDisk https://www.amazon.com/SanDisk-512GB-Ultra-Flash-Drive/dp/B083ZLJ5MG
Other flash drives are 1 or even 2 Terabytes

J

jong91925021Author

Participant

Thanks, John. The link to the Help Center was indeed a good place to start, as were the prompts to move beyond the chat bot.

FWIW - To help anyone else who may have a similar issue, after contacting support and opting for the telephone support, the Help Center agent experienced the same issues I had from their end, accessed my computer and had no luck.

They did guilde me to https://assets.adobe.com/cloud-documents# where we duplicated the (very large) project/file. This took a while, but late last night I went back to check and the file appeared with the same green check mark as the original. Original still would not open, but the "duplicate file" did. 🤷🏻‍♂.

I created a few new documents and parcelled out the assets from the "duplicate file" to a few separate files, saved locally, and then after merging part groups, reconstructed the original ands saved in local storage. As far as I can tell, the duplicate still opens and the original does not.

This may not have been the place to post this comment / complaint / plea for help, but I am grateful to this community for guiding me the right direction.

Thanks!

Jon

Ged_Traynor

Community Expert

Moved to the Creative Cloud Services forum from Using the Community

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