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Inspiring
September 23, 2020
Answered

Where are my CC docs actually saved?

  • September 23, 2020
  • 9 replies
  • 954 views

Dear all, 

I have just saved an Illustrator document to the Creative Cloud storage, following the screen prompt which asked me where did I want to save it. 

I now want to insert that file into InDesign but I can't find it anywhere. In Finder > Creative Cloud files, it doesnt show there, why? 

 

If I open the Creative Cloud app it is visible, then I make it available offline but I cannot find it anywhere. 

This has always baffled me, with Document Cloud before and now with CC ... where can I see my docs in a Finder window? 

 

Thanks

This topic has been closed for replies.
Correct answer kglad

Not helping unfortunately ... I do not need to download them manually, this is a cloud service and it should work as such. It asked me a folder upon install and it is not syncing there, or rather, it stopped syncing after a recent update. 


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9 replies

kglad
Community Expert
Community Expert
September 24, 2020

it should be in your sync'd folder.  you can find yours by using the cc desktop app:

 

 

 

Inspiring
September 24, 2020

Indeed, I asked because it's not there. 

What can I do?

Inspiring
September 24, 2020

If I go into the CC app, then Preferences > Syncing, it shows my Home folder into which I can find the Creative Cloud Files folder, but it's not syncing nor showing the new files I save in the cloud. 

If I click on the pencil to change the location, I get a spinning wheel for a few seconds then nothing happens at all.