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Participant
October 14, 2016
Answered

E_LIC_LICENSE_SIGN_ERROR - ACSM

  • October 14, 2016
  • 25 replies
  • 14660 views

Hello, I was directed here from chat support operator. My client have a problem when try add to library acsm file. Error message like this:

How i can resolve my client problem ?

Correct answer Nanaky

The error message indicates that there are problems when communicating the server from the vendor with the Adobe server.

25 replies

FeFiFoFum
Participant
August 26, 2018

ok add me to the list. I also have tried all the fixes with no luck. So frustrating

inesi2073
Participant
March 9, 2018

Hola. Tengo el mismo problema con ese error!!!! he instalado y desinstalado Adobe muchas veces y desde ayer que no puedo descargar libros!!!!! por favor si alguien sabe como solucionarlo!!!!! Gracias!!!!

Participant
March 10, 2018

Add me to the list of disgruntled adobe users. I have deleted the .dat file from my mac. Reinstalled Adobe. Even used a different ID and email. Not too sure what to do.

Participant
May 26, 2017

I have the same problem. I tried to change my Adobe ID on the website (I thought it was because I changed my email adress recently) and it does not work. I desinstalled and reinstalled it and does not work either.

lisas75514499
Participant
May 25, 2017

I tried this morning again and it is fixed for me!  Yea!

annickg3524738
Participant
May 25, 2017

I had this problem before and We need to have our adobe account reinitiate because we can only give ten accesses with the same id.

That means that we can only connect ten times to one D no matter if it is x with the same app. I konw it's kind of weird

I was also sent here but we need someone from Adobe that can clear our adobe id from all authorizations and start the process again

ari57084682
Participant
May 25, 2017

I just got the same issue as those writing on May 24.  Tried downloading two books from local library and both got the same error message.  Used to work great but now I'm stuck. Hope this clears up soon.

Participant
May 25, 2017

I'm getting this same error too!

lisas75514499
Participant
May 25, 2017

Me too!

rilladilla
Participant
May 25, 2017

I am also getting this error. Since I haven't used my eReader in awhile, this has been extremely frustrating. I want to toss it in the nearest trash bin. I was also getting this error yesterday as well. How on earth do we fix it???

Participant
May 25, 2017

Add me to the list. I last downloaded a book 2 weeks ago, but every title I've tried today has this error. I have de-authorized and reauthorized as well as reinstalled the application.