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January 9, 2014
Answered

I cannot authorize my computer for Adobe Digital Editions [2014]

  • January 9, 2014
  • 5 replies
  • 20662 views

I tried to authorize my computer for Adobe Digital Editions, but I got an error message saying that I cannot use an ID that has already been used to authorize another device (I have previously authorized my laptop with this ID). The error message makes no sense to me since the whole point of authorization is to be able to read books on several devices.

 

When I try to open my Ebook without authorization, I get the E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER error so that is not an option either.

 

Can someone please help me solve this issue?

 

Thank you in advance!

Correct answer sjpt

For the authorization see below.

BUT if you have already accessed new books while not authorized check point 2 BEFORE REAUTHORIZATION

otherwise you may regain access to the old books, but lose access to the new ones for ever.

1) ~~~~~

Sometimes ADE gets its registration/activation confused and in a semi-authorized state.

Uninstalling and reinstalling does not help, and indeed installation can even trigger this state.

Unfortunately, it often then gives misleading error messages about what is wrong.

A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.

Another is  "E_AUTH_NOT_READY"

This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).

Restart ADE, and then reauthorize with your (old) Adobe ID.

In extreme cases on the mac, the following extra step has helped some people.  Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. If you are using 10.7, see Access hidden user library files | Mac OS 10.7 Lion. http://forums.adobe.com/thread/1265248?tstart=0

2)  ~~~~

Running without authorization is a vicious trap that Adobe lays for unsuspecting customers.

They do give very mild warnings, but not nearly strong enough.

When you register 'without ID', ADE creates an anonymous/implicit ID with limited powers (eg can't be used to share with other devices).

Whenever you first load a DRM book, that copy of the book is associated with whatever ID the computer is registered to at the time.

Any book you load while this anonymous ID is active gets associated with that ID, and can't be read on any other device.

When you properly register your computer with a real ID, that old anonymous ID is lost.

Now you don't have any devices that can read the book.

The only way I know round this is to use a DRM stripper such as epubee BEFORE you deauthorize the device.

I do NOT advocate using such code to get around the valid limitations placed on a DRM book.

However, where the problem arises only because of the ineptness of Adobe's ADEPT DRM infrastructure and its implementation,

such a measure is totally justifiable.

5 replies

Participant
May 25, 2025

Recently I have similar issue with Adobe Digital Edition 4.5 on windows 10

It was working flawlessly last week, but 2 days ago, I can no longer import book with acsm, error message showing with activiation problem.

The authoriation status shows that the computer is authorized but not associated with an adobe id.

I then tried with authorize computer, it always return error with E_AUTH_NOT_READY.

I then tried to deauthorize my computer, it required me to enter adobe id/password but still fail.

No matter how many times I uninstall ADE 4.5 and reinstall, I just can't de-authorize and authorize to my computer again.

Then I read the post here recommending ADE 3.0. 

I then found the link to ADE 3.0 
https://download.adobe.com/pub/adobe/digitaleditions/ADE_3.0_Installer.exe

I installed ADE 3.0, thought there is no de-authorize menu item.
I can still access it with ctrl-shift-D
Volla!!! I can successfully de-authorize my computer!and no need to enter adobe id while de-authorization!!!

After de-authorizing my computer, I successfuly authorize my computer with my adobe id again.

ADE 3.0 saves me. Don't waste time on ADE 4.5 

 

April 19, 2017

I have the same problem and can't figure out how to solve it. Can somebody help?

aafkep32940978
Participant
March 30, 2016

We have some Adobe DRM authorisations on devices that we no longer have and we now can not authorize new devices. So I've been looking all over my account settings to see how I can remove a few or all devices from my account. That should enable me to add alle the current devices (again) to my Adobe DRM account. Anyone got the solution for this?

Nanaky
Participating Frequently
March 31, 2016

To reset the activation contact customer support chat https://helpx.adobe.com/contact.html?step=ADE_adobe-id-signing-in_stillNeedHelp and ask for reset of adobe ID.

Participant
March 13, 2015

I have tried all of the above still nothing. I have a new PC with Widows 8

sjptCorrect answer
Inspiring
January 9, 2014

For the authorization see below.

BUT if you have already accessed new books while not authorized check point 2 BEFORE REAUTHORIZATION

otherwise you may regain access to the old books, but lose access to the new ones for ever.

1) ~~~~~

Sometimes ADE gets its registration/activation confused and in a semi-authorized state.

Uninstalling and reinstalling does not help, and indeed installation can even trigger this state.

Unfortunately, it often then gives misleading error messages about what is wrong.

A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.

Another is  "E_AUTH_NOT_READY"

This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).

Restart ADE, and then reauthorize with your (old) Adobe ID.

In extreme cases on the mac, the following extra step has helped some people.  Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. If you are using 10.7, see Access hidden user library files | Mac OS 10.7 Lion. http://forums.adobe.com/thread/1265248?tstart=0

2)  ~~~~

Running without authorization is a vicious trap that Adobe lays for unsuspecting customers.

They do give very mild warnings, but not nearly strong enough.

When you register 'without ID', ADE creates an anonymous/implicit ID with limited powers (eg can't be used to share with other devices).

Whenever you first load a DRM book, that copy of the book is associated with whatever ID the computer is registered to at the time.

Any book you load while this anonymous ID is active gets associated with that ID, and can't be read on any other device.

When you properly register your computer with a real ID, that old anonymous ID is lost.

Now you don't have any devices that can read the book.

The only way I know round this is to use a DRM stripper such as epubee BEFORE you deauthorize the device.

I do NOT advocate using such code to get around the valid limitations placed on a DRM book.

However, where the problem arises only because of the ineptness of Adobe's ADEPT DRM infrastructure and its implementation,

such a measure is totally justifiable.

January 9, 2014

Thank you! Removing the authorization and reauthorizing solved the problem

Participant
January 10, 2014

How do you remove authorization?