Trying to set up ereader for library books but unable to authorise computer.

Question

I am trying to set up a Kobo Aura ereader to borrow and read library books. I have verified my Adobe ID. Each time I try (I installed, uninstalled and reinstalled Adobe Digital Editions) I am unable to authorise my Windows 7 computer. I get the following error message.

Activation Server error code:e_adept_request_expired http://adeactivate.adobe.com/adept/activate 2014-11-08T15:38:27-08:00%20(1415489907000)%2015%before%202014-11-08T16:07:07-08:00%20(1415491627736)

I am going crazy setting up this ereader. Please help me!

Jan29274621bmtv · Answer

I have been able to authorise my Windows laptop, but when I right click to Authorise my Kobo I get a pop-up that says 'this device is already authorised' BUT it's referring to my laptop and not the Kobo. Therefore whilst I can transfer an ebook to the Kobo it won't open as it remains in ePUB format.

Is there any help out there? Adobe won't help me as they say it's a free app and there is no support! I just want to know how to authorise my Kobo please....

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