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Participant
November 7, 2023
Question

Account and Purchase issue

  • November 7, 2023
  • 1 reply
  • 207 views

I purchased a Adobe Creative Cloud student plan on my student account, but when I try to access it on my primary desktop, it acts as if I didn't bought it. I checked my Adobe Account and it has not been updated with the purchase I made. Oddly enough though, when I attempted to install the program and login to Adobe in general on my laptop, my account had my updated information and the bought access to the plan. It seems as if there is two variations of my account are accessbile, one on my desktop that does not have the updated info with the bought access and vice versa on my laptop. Another thing to note when I login from Adobe Community, I am on the updated version of my account even while I am on my primary device. I don't understand how this is happening considering both accounts are using the same exact email address.

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1 reply

diadesaltAuthor
Participant
November 7, 2023

I forgot to also include that I have tried deleting all my  browser cache data as instructed by an Adobe Agent and that did nothing.

kglad
Community Expert
Community Expert
November 7, 2023

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

if those all fail, change your cc language.  eg, try international english

 

if that fails, change the install location

 

diadesaltAuthor
Participant
November 8, 2023

None of these worked.