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DayTripr0715
New Participant
January 16, 2012
Answered

Adobe Acrobat Updater pop up window

  • January 16, 2012
  • 1 reply
  • 11789 views

Each time I access a pdf file using Acrobat 9 Pro I receive th following message.

"Adobe Acrobat Updater has not been able to check for updates recently. Check online to see if solutions are available from the Adobe website."

I must select the option to close the pop up to continue working. This issue started only recently. How do I make this stop??

    This topic has been closed for replies.
    Correct answer Preran

    Check out this mail thread: http://forums.adobe.com/message/3946952

    1 reply

    Preran
    Community Manager
    PreranCommunity ManagerCorrect answer
    Community Manager
    January 17, 2012

    Check out this mail thread: http://forums.adobe.com/message/3946952

    D
    DayTripr0715Author
    New Participant
    January 17, 2012

    I should probably refine my statement as follows. I don't want to disable notification of Adobe updates when they are available. The problem here is that Adobe can't determine what updates may be available. How do I troubleshoot why the Updater can't check for updates?

    Jeri H
    Adobe Employee
    Jeri H
    Adobe Employee
    January 18, 2012

    Have you tried changing the preferences for the Updater, and then setting them back to whichever preference you want? Instructions are here: kb2.adobe.com/cps/838/cpsid_83813.html

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