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Participant
July 19, 2015
Question

adobe installer failed to initialize

  • July 19, 2015
  • 3 replies
  • 4204 views

trying to install my adobe cs5.5 master collection from my external hd to a new computer and keep getting installer failed to initialize error...help?

This topic has been closed for replies.

3 replies

manuelg92365761
Participant
January 7, 2016

What if i dont have the 00BE folder?

kglad
Community Expert
Community Expert
July 19, 2015

start at the top and work your way down applying applicable fixes until your problem is resolved.

if cc (win):  https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html

if, your error is:

"Installer failed to initialize. File not found." or "Installer failed to initialize. This could be due to missing files."

first, rename OOBE Folder to OOBE.old.

to find OOBE:

64 bit win OS: Program Files x86\Common Files\Adobe\OOBE

32 bit win OS: Program Files \Common Files\Adobe\OOBE

mac os: HD>library>application support>adobe>caps

mac os: USER>library>application support>adobe>OOB

if that fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.

if you're using a dvd to install:

copy the disc contents to a desktop directory and install from that directory.

if you're using a mac:

1. Try to Create a new user account in Mac with Administrator Priviledges.

2. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install them

3. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.

4. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.

5. Start the installation again.

if everything applicable above fails, check your installation logs:

http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html

Participant
July 19, 2015

This is what I get. Running windows 7

kglad
Community Expert
Community Expert
December 20, 2016

follow the listed steps. 

unfortunately adobe doesn't support older software. there are numerous ways that error can occur and adobe support so are not going to walk you through those steps.

in addition, some of the steps require computer expertise so they may not be easy to follow.

John T Smith
Community Expert
Community Expert
July 19, 2015

To clarify... you have the install files on an external drive... were these copied from a DVD or via download from Adobe? Other downloads

Are you using a computer Administrator account?

Also, Doing Run as Administrator http://forums.adobe.com/thread/969395 [says Encore and also for "All" versions of Premiere] will sometimes fix "odd" errors