andrewc21587237

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Been reverted to creative cloud free and have no order history

Forum|Forum|7 years ago
October 15, 2018
4 replies
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I installed the new update to Lightroom CC Classic today, ran it and it says I have no CC account. Went to my account page and apparently I've got no order history. Now Paypal has been removing money monthly quite happily, as recently as two days ago, so I should be on the photographer package. I can't contact anyone at Adobe about this right now, so I'm asking if anyone else is experiencing this or is it a glitch with my account only?

Creative Cloud

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Correct answer Kanikas

Please check your private message.

KanikasCorrect answer

Legend

Please check your private message.

Inspiring

I think you are on the wrong Adobe ID .

Community Expert

Community Expert

Are you sure your PayPal order is for the Photography Plan with the same Adobe ID?

Nancy O'Shea— Product User & Community Expert

Community Expert

Community Expert

This is a public forum, not the link to Adobe support

-other users here can't help with an account problem

-please click the link below to contact Adobe staff to help

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html