Skip to main content
A
Amaya29111447bhzd
Participant
March 28, 2023
Answered

Cancelling during the trial period? double check!!!

  • March 28, 2023
  • 2 replies
  • 733 views

Last october I started the trial - realised it wasnt going to work for me - and cancelled. This was within days of start up.
Clicked all the buttons and done right?

Nope - turns out it became and active subsciption and I have been paying for it for months. Now if I try to cancell there is a fee. For a service I cancelled, have never actually used, and dont want.

So - check and double check and even use the chat service to make sure 
In the mean time I am 'on hold' in the chat; and I am going to guess that will remain my status until one of us dies - not wait.... the chat has just been terminated. 


    This topic has been closed for replies.
    Correct answer kglad

    @Amaya29111447bhzd 

     

    use phone or twitter.  there are 3 ways to contact adobe; chat, phone and twitter:

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    phone:
    https://helpx.adobe.com/contact/phone.html

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

    2 replies

    B
    Benjamine2361191981wa
    Participant
    January 30, 2024

    Exact same thing happened to me (January 2024), so clearly Adobe is doing this on purpose and has not fixed the supposed "bug". So incredibly dishonest.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      January 30, 2024

      @Benjamine2361191981wa 

       

      make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

      for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

      if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

      there are 2 ways to contact adobe; chat and twitter (now x):

      chat:
      use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
      in the chat field (lower right), type AGENT
      be patient, it can take quite a while to reach a human.

      twitter/x:
      tweet @AdobeCare

      p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

      M
      Community Expert
      Manan JoshiCommunity Expert
      Community Expert
      March 28, 2023

      Please contact Adobe support and show the relevant documents like cancel confirmation email that you might have recieved, they will get this resolved. To contact support follow the instructions given below
      1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
      2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
      3. In order to talk to a human type "AGENT" in the chat box
      4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

      P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
      https://tinyurl.com/y7cfrr7y
      -Manan

      -Manan
        A
        Amaya29111447bhzdAuthor
        Participant
        March 28, 2023
        Oh I have tried to chat to a human. TWICE. As soon as I ask for a cancellation and/or refund they end the chat.

        I am presently lodging a PayPal dispute.
          R
          Community Manager
          Rashmi27002770wxveCommunity Manager
          Community Manager
          March 28, 2023

          Hi there,

           

          Thank you for writing to us.

           

          Firstly, I’d like to sincerely apologize for the inconvenience you had to go through and I completely understand how frustrating this must be for you.

          I understand you have had a difficult experience with the support however, you will need to contact the support team via chat in order to get assistance regarding any billing query.

          https://helpx.adobe.com/contact.html?rghtup=autoOpen

           

          If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

           

          Also, for future reference, please read the article to learn about cancellation terms for your subscription.

          https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

           

          Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

           

          Hope the information was helpful to you. Please let me know if you have any further questions.

           

          Sincerely,

          Rashmi Swain

          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices