Participating Frequently

Question

CC Cloud Desktop Updates Hang

Forum|Forum|2 months ago
May 5, 2026
14 replies
573 views

For a few months now, the Updates for any of the CC desktop apps have been, and are still, VERY slow to download. And then, it will stall out anywhere from ¼ to ½ way through the download.

Adobe acknowledges this by having a “pop-up” message at the bottom of the screen stating there is a problem and they are working/trying to resolve the issue.

I have cancelled the downloads, restarted the computer and restarted the whole update process but to no avail. I have done this multiple times and what is puzzling, is that after I do all this, I have to re-install the apps, which I was trying to update, and the download process (of installing the apps from scratch) works just fine … and is installed with the latest updates.

It’s just the “Updating” process that has a problem.

It is not my computer causing this as all my other apps run and update just fine … and it is not my Internet connection which speed tests at around 170Mbps DL / 40Mbps UL.

So, Adobe … why is this happening? It is obviously at your end as I have read other posts in this forum asking/stating the same thing.

Please resolve this issue.

Thank you.

This topic has been closed for replies.

Nancy OShea

Community Expert

@edamc6131

No we don’t communicate with Adobe product engineers. That’s not our role here.
When there’s an outage, the Adobe Systems Status Report reflects it in real time.
https://status.adobe.com/
Bug reports are logged & shared with product engineering teams.

Feel free to post your bug report below in the Creative Cloud Desktop forum.

https://community.adobe.com/bug-reports-601

Hope that answers all your questions.

Nancy O'Shea— Product User & Community Expert

edamc6131Author

Participating Frequently

Thank you for your reply Nancy.

You stated that you don’t communicate with Adobe Product Engineers.

But in your previous post to me, you stated: “I can’t report a problem I don’t have and can’t reproduce”.

So where would (or to whom do) you report problems to?!

kglad

Community Expert

@edamc6131

to make bug reports and suggestisons to adobe, https://www.adobe.com/products/wishform.html

T

Tguise

Participant

I’m having exactly the same issue. I have never had this problem until now. I closed everything and restarted the computer. It’s been stuck at 94% for Brindge for the past hour. Before, it was stuck at photoshop 47%. I restarted my computer- this resulted in photoshop that will now not open at all because it says it’s “damaged”. What’s happening and how do I fix this? I have deadlines to meet and have wasted 5 hours on this today with no solution.

kglad

Community Expert

@Tguise

first try, resetting the cc app:

To reset the Creative Cloud desktop app, make sure it's in the foreground, then press: Win: Ctrl + Alt + R Mac: Cmd + Opt + R

T

Tguise

Participant

I did all of those things. It just kept getting stuck and when I shut it down i couldn’t use the affected apps: LRC, PS and Bridge.

edamc6131Author

Participating Frequently

I find it quite amazing that this is still occurring.

Even more amazing is that the “Community Expert’s” and “Community Manager’s” do not mention nor acknowledge that this is an Adobe issue/problem and just offer “workarounds”.

Are you “Experts” and “Managers” relaying this issue to the engineering team(s)?!

I would like to know:

- Why this is happening

- When will this be resolved (status updates would be welcomed)

I’ve been a loyal and staunch supporter of Adobe’s products. But with what seems like a simple issue to resolve and being provided no information as to “why” this is happening and being fed “workarounds” … doesn’t exactly instill confidence in me that Adobe is progressing in the needs of their customer base.

Maybe Adobe should utilize Anthropic’s Mythos to root out and fix this issue?!

kglad

Community Expert

@edamc6131

it’s something the overwhelming majority of cc users do not see. and the last we’d heard from you was that the problem appeared resoved. is it back again for you?

edamc6131Author

Participating Frequently

“Overwhelming Majority”?!

Perhaps you are referring to users that don’t bother posting about this issue and just close out the CC app and start over again or resolve it in their own methods?!

Currently, it is still occurring with my updates … so no, it is NOT resolved.

Though, it did work one time before that without any issues. (You can read that post below, it was about a month ago … as you also replied to it. Then note my (separate) post above it.)

I’m glad the method posted by krittanai 1444 worked for that person. That workaround reminded me of using a Unix or MS-DOS line command. 😂

Again, we shouldn’t have to go through such methods for this.

Also, you or any of the other Community Experts / Managers, have not stated as to WHY this is occurring.

Do you communicate / relay such issues to the engineering teams?!

W

Wisuda Dwipana

Participant

Having the same isssue, the update for Adobe Photoshop was stuck at 42%, I’ve force closed the Creative Cloud app and losing the access to the Adobe Photoshop with pop up message “You can’t open the application “Adobe Photoshop 2026” because it may be damaged or incomplete.”

I’ve Trying to install it again and the same issue happened, the installing process stuck at 42% which is sucks, while I have such an important deadline to close by this week.

I’ve left it for running this afternoon with hope this will be done later on, unfortunately the installing process still stuck at 42%.

kglad

Community Expert

@Wisuda Dwipana

i just updated ps and it took 2 ½ minutes. did you wait, at least, a few minutes when it appeared to hang (because this latest and all previous adobe app updates increment at very irregular rates).

W

Wisuda Dwipana

Participant

Yes, I’ve wait before decided to canceled it as this is very first time and I regurally update my adobe app, so I thought there’s something wrong with this one. I decided to use the adobe cc cleaner and remove both creative cloud and photoshop, now I already able to install both, but another issue happened with some of my plugin that I can’t use anymore, as it’s said an error-2 in the installation process which is frustrating. I’ve hold some of my work because of this and still couldn’t figure out the issue even after follow up some tips on the community notes. This update is the worst after using the adobe service for years, which is sucks.

Iwan24905747x70q

Known Participant

Same here for weeks!
OSX 26.5.1 (25F80)

D

Danni Jones

Participant

Exact same problems and work-arounds this end. Running Mac Tahoe 26.5.1. Problem has only surfaced in the last month or so, but it’s becoming quite a time-waster.

Tarun Saini

Community Manager

Hi @Danni Jones,

Thanks for sharing these details. I understand how frustrating this can be, especially when updates keep failing midway while fresh installs work fine.

Based on what you’ve described, this appears to be related to the Creative Cloud updater process getting stuck.

Here are a few steps you can try to resolve this:

Sign out of Creative Cloud Desktop, close the app completely, and reopen and sign back in
Reinstall the Creative Cloud Desktop app using the cleaner tool- https://helpx.adobe.com/download-install/apps/troubleshoot/download-failure/cc-cleaner-tool-installation-problems.html
Ensure Creative Cloud has proper system permissions (especially on macOS)
Disable VPN/firewall temporarily to rule out interference

Let us know how it goes.

Regards,

Tarun

D

Danni Jones

Participant

Thanks for the reply Tarun, I’ll give this a try.

krittanai_1444

Participating Frequently

Alright, I founded the resolve problem on my way is
1.Open finder and press COMMAND+SHIPT+ G
2. put this ~/Library/Application Support/Adobe/ and enter
3. Find folder name is OOBE and rename to OOBE_old
4. Restart your mac
5. Open your creative cloud
6. Done

kglad

Community Expert

@krittanai_1444

thanks for the update.

charbauer

Participating Frequently

thanks, that worked for me

krittanai_1444

Participating Frequently

Yes its same problem and now I cancel the updated its stuck on loading spin for one day, So I cant open that software anymore, So How I can resolve problem? 😭

kglad

Community Expert

@krittanai_1444

first try resetting the cc app:

To reset the Creative Cloud desktop app, make sure it's in the foreground, then press: Win: Ctrl + Alt + R Mac: Cmd + Opt + R

krittanai_1444

Participating Frequently

edamc6131Author

Participating Frequently

June 17, 2026 @ 740p -

Still happening.😟

edamc6131Author

Participating Frequently

OK … well, my previous updating adventure for LRC and ACR were executed as expected BUT … today’s updating of ID, not so much … as it stalled out again.

What’s strange is, that this time, after I closed down CC and then rebooted my computer … I went back into CC and ID was still showing up as needing the update.

My previous (failed) updating experiences, CC did not show the applications installed after I rebooted. So I had to reinstall the entire application (PS, PP, etc...) but it did include the updates.

Strange. Oh well, there are worse things in life to deal with. As long as I can somehow get it to work is all that really matters. But at the same time, it would be nice to not have to go through all the work-arounds.

Maybe Adobe should run Anthropic’s Mythos to find the issue.

Show more replies

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.