arij2010's answer is the one suggested here but more detailed. You may have to kill the adobe update service too to do that for some that are listed. But it seems to have done the trick.

@arij2010's suggestion posted here in case the link doesn't work...

1 - Windows 8 and 10 : "Windows+X" to Access the Power User Menu

Run the Task Manager to quit these processes .

Adobe CEF Helper

Adobe Creative Cloud

Adobe IPC Broker

Adobe Genuine Software Integrity Service

CCLibraries

CCXProcess

Creative Cloud

CoreSync

2 - Rename The folders "SlStore" , "SlCache" and "OOBE" to "SlStore.old" , "SlCache.old" and "OOBE.old" in this location :

C:\Users\<user folder>\AppData\Local\Adobe\OOBE

C:\ProgramData\Adobe\SLStore.

C:\Program Files (x86)\Common Files\Adobe\ SlCache

3 - For Windows :

-> Run any application as admin and sign in .

M

MontereyDean

Participant

In other words, you all haven't a clue, do you?

E

edwinc83162696

Participant

SAME PROBLEM. Nothing has worked. This is the worst!!!!!! Adobe needs to get it together. This is what happens when you upgrade??? I should just cancel everything and use basic free reader. I HATE ADOBE NOW!!!!!!!!!!!!!!

Vimal_Varshney

Adobe Employee

Hi edwinc83162696,

Thanks for reaching out to us!

Could you please explain a bit more on the problem being faced by you? What is the version of CC desktop app you are using? If it's a sign-in issue, can you please try quitting all Adobe applications except CC desktop app. Sign-out from CC desktop app and sign-in again. Then launch the Adobe apps from CC desktop app.

Thanks,

Vimal

psmudger

Inspiring

This is a 184 post thread!!

Just read back and you'll see EXACTLY the issue edwin is having.

Actually, this resolution "Thank youchristo101. Your 9-step coup de grace technique worked! It was the only one that worked on my macbook - with every single software already being the latest version. I am surprised that this issue seems to be occurring even 4 years since it was posted about."

was mine. (my solution at post 104 of this thread 104.). Glad some people are still finding it useful. It took me 3 weeks to work it out and it helps a lot of people. After spending 9 HOURS in online chats with Adobe (with no resolution at all), finally getting a solution myself was not as satisfying as it may seem. It's really because of replies like yours where previous posts have gone into minuscule details of their issue (it's a flowing evolving thread) but you ask for more info and regurgitate the same steps that were put forward over 4 years ago, none of which fix a very long-term, cross platform Adobe issue.

michaelw6725666

Participant

UPDATE April 24th.

Step 1: Log out of the individual program.

Step 2: Close all processes

Step 3: Login and verify there is an email address next to your name in the application.

I contacted adobe support, you have to essentially sign into the individual applications as well as sign into the adobe creative cloud suite.

Thanks!

T

troy_fennell

Participant

UPDATE April 2017:

I contacted my primary administrator for our Adobe CC subscription. They deleted my access and then re-established it. Doing the sign in prompt once more on my machine fixed the sign in loop for me.

I also had deleted the opm.db and rebooted my machine, as some had suggested here previously. Not sure if this step actually had any bearing.

Hope this helps FINALLY.

T

troy_fennell

Participant

If in 3 or more years this lousy authentication issue has been plaguing customers, it seems quite embarrassing to be Adobe in this case.

What are we supposed to do? Should we all don eye patches and set for the high seas??

If thieves and pirates never have any Adobe authentication issues, then NEITHER SHOULD PAYING CUSTOMERS.

C

christo101

Participating Frequently

Although this issue has decreased dramatically for me over the past year, it still rears its ugly ass every few months. I won't apologize for cussing on this forum because it's the most effed up issue that Adobe won't fix.

The thing that really stood out the most to me, was when I used Adobe products from another internet connection or IP address (such as when I contracted for another company). When I worked at another company, Creative Cloud was asking me to sign in to every product. Once I did that and came home, Adobe asked me to sign in again. This went on for months and I can only assume it had something to do with my location or internet IP address. I now work exclusively at one location and the sign in problem has only happened once in the past three months.

Note: while I was on contract assignments, I did every single suggestion mentioned in forums and by Adobe to fix this issue and it never completely worked. Below is the complete list of suggestions that I have tried. Choose one or all. Only the last one really made a difference for me.

1. Sign Out/Sign In to Adobe CC Control Panel

2. Uninstall Adobe Software and Reinstall Adobe Software

3. Clean Install your System Software and Install Adobe Software (the dumbest thing ever BTW)

4. Uninstall the Adobe Creative Cloud desktop application

And finally, the coup de grâce which actually helped me for a while:

1. Log out of your CC Desktop Control Panel

2. Quit all Adobe apps

3. Go to Activity Monitor (Applications/Utilities) and quit out of:

Core Sync

AdobeIPCBroker

Creative Cloud

CCLibrary

Adobe Desktop Source

Adobe Installer

*And anything else you see with Adobe at the front*

*Do Core Sync and AdobeIPCBroker first to stop anything else re-spawning*

4.Rename to _OLD or delete if you’re brave:

~/Library/Application Support/Adobe/OOBE

/Library/Application Support/Adobe/OOBE

Delete

~/Library/Application Support/Adobe/AAMUpdater

/Library/Application Support/Adobe/AAMUpdater

/Library/Application Support/Adobe/AdobeApplicationManager

/Applications/Utilities/Adobe Application Manager

/Applications/Utilities/Adobe Creative Cloud

5. Rename

/Library/Application Support/Adobe/SLCache to SLCache_OLD

/Library/Application Support/Adobe/SLStore to SLStore_OLD

IMPORTANT - On earlier OS’s you can just rename and new SLCache and SLStore folders will be made automatically. This doesn’t work on 10.9.5 so you have to make new, empty SLCache and SLStore folders which will get populated. So… Make new, empty SLCache and SLStore folders. They’ll end up sitting right above the _OLD ones. When I deleted the folders entirely InDesign decided it wasn’t authorised anymore!

6. Download the CC Desktop Control panel app and install it but don’t sign in yet or boot any Adobe app.

7. Shutdown your machine. We need to do a cold boot here, not a restart.

8. Once your machine has rebooted sign into the CC Control panel.

9. Run your Adobe apps. Hopefully, and I’ve done this on 10 machines now, you won’t constantly keep being asked to sign in every time you boot an Adobe app.

JayKhemani

Participant

Thank you christo101. Your 9-step coup de grace technique worked! It was the only one that worked on my macbook - with every single software already being the latest version. I am surprised that this issue seems to be occurring even 4 years since it was posted about.

S

Scaranman

Participant

It's 2017, I just bought Creative Cloud in Novemeber. I already hate Adobe. It's been over 3 years. None of these problems have been fixed.

jayl25739928

Participant

I am so sick of getting this message every time I launch this stupid software. How long has this problem been out there? What the hell is Adobe doing to fix it?

For now you've got the market cornered, but that can change. Just ask Quark.

Fist this goddamn problem.

C

christo101

Participating Frequently

The Adobe sign-in problem is a never ending headache that I have had to deal with for over a year now, and it just happened to me again today. WTF? It's ridiculous.

I have done every possible thing that has been posted on multiple forums which includes deleting the opd file, uninstalling the Creative Cloud app and reinstalling, updating the creative cloud app, uninstalling and reinstalling all of the Adobe Creative Cloud Apps, and finally I did a clean install of macOS Sierra and installed all the Adobe Creative Cloud Apps from scratch and I still get the effin' sign in request.

Please fix this annoying as hell problem Adobe. I'm so sick of their crappy software and will move to Affinity once they release Publisher. Adobe is such a waste of my time and money. And yes, its time to start cussing cause this is bullshizt.

psmudger

Inspiring

Try my solution at post 104 of this thread 104.

I've done it on 24 Macs in our office and cured them of this..... affliction. Be careful of the cold boot. If you do a restart instead of a cold boot at that step, it won't fix it and you'll be back to square one. This is still a terrible, terrible bug that Adobe simply refuse to admit to. Our office is now paying over a grand a month to Adobe. Stuff like this shouldn't be happening and that's an understatement.

My post is all I can do to help, I hope it does. Good luck.

M

MartinZimelka

Participant

I've tried this Psmudger, and it didn't work for me. Twice actually. Although it seemed to be the most comprehensive step by step solution I found.

I have also tried a fresh install of OSX. I have also uninstalled all adobe products, sifted through my entire user and system files to remove every last trace of Adobe crap... then reinstalled creative cloud and all the Adobe apps I use. The issue still persists, and Adobe support seems too thick skulled to admit this might be an issue on their side... they are adamant it's a unique issue, and an issue that is on my computer and unrelated to their perfect software. The amount of convincing it required to even get them to collect my log files was hard enough.

I even endured them poking around on my machine via remote desktop for hours on end... eventually breaking everything to the point where Adobe application manager, creative cloud, Photoshop and Lightroom simply refused to launch... and I was left to clean up the mess by downloading all the apps again on a slow and capped internet connection.

To best describe Adobe's attitude to the situation, is that "No shits are given" I've wasted hours and many tens of gigabytes of data trying to sort this persistent problem, all the while I have clients that rely on me doing my job, who would simply laugh at me if I made excuses the calibre Adobe gives me.

G

gerrymcloughlin

Participant

hi everyone

This issue just happened to me this morning, I did solve it though. I have administration access to the 'manage team' facility in creative cloud. I simply removed the licence rights associated with my email address, which removed me from the team, reassigned it to the exact same email address and that worked.

Hope this helps.

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