Known Participant

Question

Creative Cloud Icon gone from System Tray

Forum|Forum|6 years ago
November 2, 2019
6 replies
6457 views

Hi,

I've been using CC on my PC but the CC icon has just disappeared from the system tray (Not task bar).

I can launch CC and see updates and I can run my Adobe programs, but I liked to be able to open the list of programs and check for updates from teh System Tray Icon.

Any ideas how I can get it back without having ro reinstall anything?

Thanks

Creative Cloud

This topic has been closed for replies.

Z

Zoltan26852825ddfm

Participant

I have the exact same problem, that ACC looks like it's installed on my Silicone M1 chip MacBook with Mac OS Ventura, but the icon is missing from taskbar menu above. Also cannot found the app in the Applications folder (tree). It seems to be completely broken. How to manage to get back at it? Does anyone know what EFECTIVELY can do to solve this nut???

kglad

Community Expert

reset the cc desktop app:

make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, repair per
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails, uninstall using the correct uninstaller from
https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging
and then reinstall*

if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall the cc desktop app*

*use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

BJFuMedia

Participant

Here is the solution to everyone's problems.

Click on Start

Right-Click Adobe Creative Cloud

Click Uninstall (It will open Programs and Features)

Highlight Adobe Creative Cloud

Click Uninstall/Change

Click Repair

That is all.

M

mediaBoss

Participant

👍

A

abstract_elegance5FCD

Participant

Also check for startup settings in task manager. Open task manager. Click the startup tab. Scroll to Adobe Creative Cloud and enable it.

Just Shoot Me

Legend

So you are using Win 10, correct?

If you are Go to the Taskbar Setting and look in the Notification area > Select which icons appear on the Taskbar and Turn system icons on or off.

E

EtchoAuthor

Known Participant

@Just Shoot Me, thanks but 'Launch at Login' is on and has always been on, I have no idea what has changed, but it isn't this that's cause it. I have tried restarting but no change. Thanks

Just Shoot Me

Legend

In the preferences for the CC DTA there is an option to Start, actually Launch, CC at Login ( that is startup logging into your computer).

Se that yo On, move the slider to the right.

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