Inspiring

Answered

Creative Cloud Very Slow

Forum|Forum|12 years ago
July 11, 2013
59 replies
101478 views

Hi.

The company has moved me onto creative cloud. I used the uninstaller to remove CS6 and installed CC.

CC indesign is so slow! Just scrolling about etc is a total dog.

I am using OSX 10.8.4 with a quad core i7 mac with 16 gigs of ram and SSD drive. CS6 was great but CC is a dog.

Do you think there is reminants from the previous version or something? Do I need to consider a total wipe of the OS and start again?

Creative Cloud

This topic has been closed for replies.

Correct answer scrutinizer789

Hi, folks

This is coming from a novice user which I really am, weighing all options to start using "Creative" software of the likes of Adobe or Adobe itself. Reading all the comments of unfortunate users I felt sorry for most of you and signed in specifically to post a comment of mine. I came across a blog addressing just the issue of incredibly sluggish InDesign performance regardless of a platform you are on - Mac, Windows. To make long story short the problem (if not fixed still by Adobe) may lie in corrupt install of Creative Cloud app leading to incorrect read/write permissions being set up during the installation process. The user befuddled in a couple of her comments to the article shared a solution that worked for her and sounded quite reasonable and substantiated. True the solution were for Windows but it's worth taking into account by Mac users too (me myself belonging to the latter).
I post her step-by-step instruction on a possible fix:

1) Update Creative Cloud

2) Sign out of CC and sign back in. (Just do it. I don’t know why this works. I discovered it by accident. It seems to solve several problems.) Then, uninstall Indesign 2015 from the gear next to it in Creative Cloud, NOT the usual Windows way. If you already used Windows uninstall, you may have to run through this thing twice.

3) Sign out of CC and sign back in. Then, install Indesign 2015. Be sure to uncheck “keep your preferences.”

4) Open Indesign 2015 from within the Creative Cloud app. It should open like normal and run at reasonable speed.

5) Double-click on an InDesign file in Windows Explorer. It should open in Indesign 2015 normally if the file association is correct. Mine was.

6) I still could not open InDesign using the Windows 7 Start Menu or desktop shortcuts. If you can, no problem. If you can’t, do this:

7) Press alt+Shift+control and click on the desktop shortcut. This will cause it to delete the preferences file (Yes, I know you just deleted it in Step 3.It will delete it again and this is important.) InDesign 2015 should–at long last–open normally. And after this you can open the Windows 7 Start menu and desktop shortcuts as usual. I should run an normal speed, which is pretty darn zippy.

I think the install software in the Creative Cloud might setting the properties on the preference file to read only. In my system, like many others, it requires admin permission to open a read only file. Apparently, InDesign needs to open it and can’t. CC gets admin permission when it opens, so that is why you can open it from within the Creative Cloud desktop app. By opening InDesign from the a desktop shortcut and deleting the preferences file, it rebuilds a preference file with the proper permissions to open–something CC install should have done and didn’t.

This looks like a bush-league install programming error, to be frank. As much as I love their software, Adobe makes too many mistakes on the install. When new programs came out every three or four years, it was a headache but not a big problem. But I have a whole new batch of updates sitting in Creative Cloud app as of this morning, and I have just barely gotten InDesign 2015 functioning from the last round. No way am I pressing any install buttons for a long, long while. I need my hair to grow back after tearing out so much of it on the last round. I really wish they would up their game on the install. Creative Cloud should have done that and may yet, but so far, not so good.

The link, in case you got interested:

http://indesignsecrets.com/avoiding-problems-installing-indesign-cc-2015.php

Hope this helps. Would be interesting to know if it does.

knuffl_puffl

Participating Frequently

2020 and honestly I think the CC version is complete trash - I tried it on several high tech machines it runs ridicously slow and laggy on all of them. Illustrator sometimes wants more than my 32!Gb of RAM installed, zooming is just horrible slow, and the issues go an and on. Even Dreamweaver runs extremely slow and crushes often. When I asked adobe about what a good supported hardware would be, they couldnt answer. Official support for NVIDIA cards is ending with the 9xx series - I mean this is just unacceptable, especially if you consider how much you pay every month for this extremely unstable and just plain slow software. I actually consider going back to CS6.

A

AVDG

Known Participant

2020 and it is still painfully slow.

I

itscraptacular

Participant

We've been doing advertising, design and pre-press support for 25 years and Creative Cloud is the worst it has ever been performance wise.

As I understand it, Adobe simply write a spec of what they 'want' and contract out the programming.

Adobe, you need to have a very serious look at your product quality. Expecting (in partnership with Apple?) people to be buying ever faster computers ever more frequently is not sustainable.

Before Christmas, a client had CC 2018 and they thought things were fine. No changes to their network of 15 machines, but everyone updated to CC 2020 (because one person updated and files can't be shared) and now they're ALL complaining about ID load and scrolling performance.

Garbage software Adobe. Get your act together.

P

postmanRoulin

Participating Frequently

too bad Adobe doesn't take responsibility for its core products any longer. seems they are distracted with more important things--advertising and marketing ventures.

design and creativity are an afterthought.

E

Exciting_Rainbow0D4A

Participant

Here is what I did to fix that "without" turning off sync with the help of 2 tools on Windows system:

1. Downloaded Ccleaner from filehippo
2. Downloaded Latency Optimizer from https://www.badosoft.com/latency-optimizer.php
3. Clean everything you can with ccleaner and keep your autostart apps on a needed minimum. You can do that via ccleaner tools.
2. With Latency Optimizer I balanced my system memory... freeing up extra resources before I start the cloud and the main app.
4. I optimize computers and internets latency with the latency test tool.
5. I applied slight internet connection tweak and tune settings.
6. I gave system priority via the control panel of Latency Optimizer to Creative Cloud.exe

I notices that during download of new adobe updates or tools turning off my virus scanner temporary improved the performance as well. Just turn it back ON afterwards. Please dont forget to do so!!!

All that above improved the performance of creative cloud and photoshop, dreamweaver and so on for me.

I hope that helps the one or other suffering from performance loss without turning off cloud sync!

T

thebud

Known Participant

this is befuddled herself

Oh my gosh. I could not remember where I posted this and was trying to find it. Thanks so much for the repost.

I did catch a lot of flak for this in that other (non-Adobe) Indesign forum where I originally posted, so I have never posted it on Adobe. But it did work for at least one Mac users, but especially for Windows users. Win 7 and Win 10.

Since then, I discovered that it not only sped up Indesign loading, it sped up Illustrator and Photoshop as well, especially if I turn off Creative Cloud syncing. (Go to CC desktop app, click the cc tab and set sync to off.)

I was looking around to find it to help an Illustrator user to see if it worked there too, so it was kind of magic to have it pop up here.

S

scrutinizer789

Inspiring

Wow, our world is small indeed, so that you emerged here looks like a miracle. True, the pro designers are pretty thin stratum so such path crossing at some point is inevitable. I still didn't make up my decision on using CC though. The old model was better: what is overly complex is never smooth experience.

S

scrutinizer789Correct answer

Inspiring

Hi, folks

This is coming from a novice user which I really am, weighing all options to start using "Creative" software of the likes of Adobe or Adobe itself. Reading all the comments of unfortunate users I felt sorry for most of you and signed in specifically to post a comment of mine. I came across a blog addressing just the issue of incredibly sluggish InDesign performance regardless of a platform you are on - Mac, Windows. To make long story short the problem (if not fixed still by Adobe) may lie in corrupt install of Creative Cloud app leading to incorrect read/write permissions being set up during the installation process. The user befuddled in a couple of her comments to the article shared a solution that worked for her and sounded quite reasonable and substantiated. True the solution were for Windows but it's worth taking into account by Mac users too (me myself belonging to the latter).
I post her step-by-step instruction on a possible fix:

1) Update Creative Cloud

2) Sign out of CC and sign back in. (Just do it. I don’t know why this works. I discovered it by accident. It seems to solve several problems.) Then, uninstall Indesign 2015 from the gear next to it in Creative Cloud, NOT the usual Windows way. If you already used Windows uninstall, you may have to run through this thing twice.

3) Sign out of CC and sign back in. Then, install Indesign 2015. Be sure to uncheck “keep your preferences.”

4) Open Indesign 2015 from within the Creative Cloud app. It should open like normal and run at reasonable speed.

5) Double-click on an InDesign file in Windows Explorer. It should open in Indesign 2015 normally if the file association is correct. Mine was.

6) I still could not open InDesign using the Windows 7 Start Menu or desktop shortcuts. If you can, no problem. If you can’t, do this:

7) Press alt+Shift+control and click on the desktop shortcut. This will cause it to delete the preferences file (Yes, I know you just deleted it in Step 3.It will delete it again and this is important.) InDesign 2015 should–at long last–open normally. And after this you can open the Windows 7 Start menu and desktop shortcuts as usual. I should run an normal speed, which is pretty darn zippy.

I think the install software in the Creative Cloud might setting the properties on the preference file to read only. In my system, like many others, it requires admin permission to open a read only file. Apparently, InDesign needs to open it and can’t. CC gets admin permission when it opens, so that is why you can open it from within the Creative Cloud desktop app. By opening InDesign from the a desktop shortcut and deleting the preferences file, it rebuilds a preference file with the proper permissions to open–something CC install should have done and didn’t.

This looks like a bush-league install programming error, to be frank. As much as I love their software, Adobe makes too many mistakes on the install. When new programs came out every three or four years, it was a headache but not a big problem. But I have a whole new batch of updates sitting in Creative Cloud app as of this morning, and I have just barely gotten InDesign 2015 functioning from the last round. No way am I pressing any install buttons for a long, long while. I need my hair to grow back after tearing out so much of it on the last round. I really wish they would up their game on the install. Creative Cloud should have done that and may yet, but so far, not so good.

The link, in case you got interested:

http://indesignsecrets.com/avoiding-problems-installing-indesign-cc-2015.php

Hope this helps. Would be interesting to know if it does.

S

stephenh44161733

Inspiring

adobe CC is a pretty much unusable in any professional environment in our experience. I tried it 3 years ago and 2 years ago and it was awful. Gave up on it eventually. Tried it again recently and it is even worse. 1 whole week of allowing Adobe and Microsoft remote access to our machines to try and fix it. Got nowhere. 30GB of Adobe folders bloating a hard drive and none of it works.

I have un-installed on my computers and reverted to CS5 Master Collection yet again.

It's a shame because the Cineware plugin in After Effects looks a real boon to 3d and motion graphics workflow.

I freelance all over London and my clients all seem to be ditching it and going back to there old Adobe software or looking for alternatives.

Fusion and Nuke are great compositing tools, better than After Effects. Motion is great for motion graphics and titles but not as versatile as After Effects and not available for PC

Its so true what many people on here have said. Once a company corners the market their sole objective becomes how hard they can shaft their customers.

pukendog

Participant

All of my Adobe CC programs are SLOW. Big problem for Adobe if they do not sort it out.

A

anitaymoore

Participant

I find it the lack of response from Adobe on these questions really disturbing . They have put a product(s) out there that people are complaining about and seem to be virtually ignoring feedback. I have to use this, I'm not given a choice at work...and my files aren't syncing. Programs load EXTREMELY slow and trying to operate within the programs can take forever. I have checked with our IT department to make sure there are no issues preventing anything on my end...and there isn't, this is an Adobe issue but they don't seem to give a crap about that.

jbretschger

Participant

I agree and the programs don't like to work together. Photoshop when opening keeps jumping in front of my email or whatever else I'm doing. I have lost so much time with this - not worth it!!!

Show more replies

1) Update Creative Cloud

3) Sign out of CC and sign back in. Then, install Indesign 2015. Be sure to uncheck “keep your preferences.”

4) Open Indesign 2015 **from within** the Creative Cloud app. It should open like normal and run at reasonable speed.

5) Double-click on an InDesign file in Windows Explorer. It should open in Indesign 2015 normally if the file association is correct. Mine was.

6) I still could not open InDesign using the Windows 7 Start Menu or desktop shortcuts. If you can, no problem. If you can’t, do this:

1) Update Creative Cloud

3) Sign out of CC and sign back in. Then, install Indesign 2015. Be sure to uncheck “keep your preferences.”

4) Open Indesign 2015 **from within** the Creative Cloud app. It should open like normal and run at reasonable speed.

5) Double-click on an InDesign file in Windows Explorer. It should open in Indesign 2015 normally if the file association is correct. Mine was.

6) I still could not open InDesign using the Windows 7 Start Menu or desktop shortcuts. If you can, no problem. If you can’t, do this:

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4) Open Indesign 2015 from within the Creative Cloud app. It should open like normal and run at reasonable speed.

4) Open Indesign 2015 from within the Creative Cloud app. It should open like normal and run at reasonable speed.