Creative Cloud Will Not Install - Repair or Quit

Forum|Forum|4 years ago
July 17, 2021
6 replies
930 views

Good morning everyone. I bought a new machine and I'm trying to install Adobe CC. I get to the point where the installer launches the Adobe CC app panel and the install hangs there until it quits. A pop up says:

Adobe Creative Cloud, needed to resolve the problem, is missing or damaged. You can try to repair to fix the issue. If the problem persists, download and install the new copy from http://www.adobe.com/go/adobecreativecloudapp.

I've tried everything in the instructions below and still no success. The machine specs are well above those needed to run Creative Cloud.

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html

HELP and TYIA.

This topic has been closed for replies.

Correct answer BraxtonMedia

Thank you everyone. Problem solved. Being a new machine, there was an Alienware command center software that had hung and was preventing the Creative Cloud package from completing. Not an Adobe issue at all!

BraxtonMediaAuthorCorrect answer

New Participant

Thank you everyone. Problem solved. Being a new machine, there was an Alienware command center software that had hung and was preventing the Creative Cloud package from completing. Not an Adobe issue at all!

Nancy OShea

Community Expert

Glad you got it sorted. 🙂

Nancy O'Shea— Product User & Community Expert

BraxtonMediaAuthor

New Participant

Thank you everyone, let me give a few more details. I'm running Norton 360 but for the purpose of this install, and from previous experience, I disabled the firewall and anti-virus. I used the Adobe CC unistall tool and removed the first installation that failed, and renamed the OOBE files OOBE.old before attempting a fresh install. No luck. I am using a local admin account and running the package as an admin. I've tried the install via wifi and a tethered connection.

This is the wierdest thing. Maybe because I'm installing this on a fresh machine there is some other prerequisite software or something that is needed for the install package to complete its task? I'm an old hand at this. This is my first post in the forums because I've been able to figure everything out until this point. Now, I'm stuck.

Nancy OShea

Community Expert

Assuming your computer user profile has administrative level permissions to install software and you've got full read/write access to the primary drive on which the programs will unpack and reside, I suggest you reach out to Adobe Tech support. Maybe they can shed some light on this.

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

Good luck!

Nancy O'Shea— Product User & Community Expert

BraxtonMediaAuthor

New Participant

Thanks for the insight everyone. Let me give a few more details...

Nancy OShea

Community Expert

In addition to your OS version, which anti-virus and firewall do you have? Your security & permission settings might be getting in the way of complete installation.

Not connecting to network:

https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

Creative Cloud installer is stuck:

https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

Fix installation code errors:

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html

Nancy O'Shea— Product User & Community Expert

ProDesignTools

Community Expert

You can try also to download & install the Creative Cloud app using a direct link for your operating system here:

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html#download-links