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Creative cloud won't sign in?

Forum|Forum|12 years ago
November 15, 2013
11 replies
22982 views

adobe creative cloud won't sign me in i tried uninstalling it and installing it again ,and i tried changing my password , but it did not work?

i need to download adobe software but i can’t because the creative cloud is not signing in?

please help?

(i use mac 10.9)

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Correct answer Ethereal_Sunflower98BC

its not working for me. all I get is a blank creative cloud window with nothing on it. So frustrating.

Try uninstalling Creative Cloud using Uninstaller and reinstall it.

Download the uninstaller from below link

Uninstall the Adobe Creative Cloud desktop application

Participant

Upgraded and migrated to new MacBook Pro and eventhough I signed off the old computer, I couldn't log in. Kept getting signout during the sign in process. I launched the inunstaller as suggested but got the option to "repair" instead of uninstalling. Tried that and it worked!

FYI

Participant

Please help! I have tried uninstalling and reinstalling and doesn't fix. I also opened up to see if my LAN box was clicked per the suggestion below and it was with no other boxes. I need to get this working and don't know what else to try.

Participant

Same here, frustrating to pay for and not be able to use a product!!!! Adobe HELP

Participant

Are there any options, i tried the steps as well, and they did not work for me. I am using windows 8.

Ethereal_Sunflower98BC

Participating Frequently

Make sure your LAN settings is not reverting back

Participant

I can't sign in either, tired the step thing and nothing worked.. why can't I log in?

Participant

sam.am steps (in message 9 above for the MAC) did work.

But be sure after you delete the files, you also empty it from your trash ... otherwise it won't work.

Ethereal_Sunflower98BC

Participating Frequently

In MAC

Click Gear icon on the top Right corner and Quit Creative Cloud App

Click on Finder and then hold Command + Shift + G keys on your keypad

It will open Go to folder window, type exactly ~/Library and click on Go

Then open Application Support > Adobe > OOBE folders,

Delete opm.db.

Launch Creative Cloud App and try signing in

Participant

This totally worked for me! After a hour and a bit of cursing and swearing we have a solution! Thanks so much for this!

Ethereal_Sunflower98BC

Participating Frequently

You are most welcome

Ethereal_Sunflower98BC

Participating Frequently

Try below step once.

Hold windows key on your keyboard and Press R key.

In Run window, type inetcpl.cpl and click on Ok

Click on Connections > LAN settings.

Check if any of the boxes are checked other than automatically detected settings.

If yes, Uncheck it and check Automatically detected settings.

Click on Ok and keep the Internet Properties window as open.

Try signing in to Creative Cloud desktop

Participant

This worked thank you!

Participant

I also have this problem ( windows 7 ).

Participant

ı have also same problem ı cant login

Participant

I got same problem - any resolution or workaround - anybody. We pay for this service so we would like to use it. And we have deadlines...

Windows 8.1 and it used to work.

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