CS6 suite not loading error message "please connect to the internet and retry"

Forum|Forum|4 years ago
October 29, 2021
2 replies
1382 views

Yesterday, my CS6 applications - specifically Photoshop and InDesign - stopped loading. They are installed on a MacPro running OS 10.7.5 (I know it is old) since 2012 and was using them because i have some plugins that are not compatible with newer versions, hence I keep using this as Photoshop CS6 was set up just the way I like it. I do have the most up to date one on my MacBook Pro. When trying to open any CS6 application it requires me to login with my AdobeID. When trying to do so I receive the error message to connect to the internet and retry.

Adobe no longer supports it since it is older but I would like to continue using it any help to rectify or remedy this issue would be greatly appreciated.

Respectfully.

macOS

This topic has been closed for replies.

John T Smith

Community Expert

TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

X

xaz85681241

Participant

Well... how do you ensure TLS 1.2 is actually supported and used on a Mac (which is what OP had by the way)? On a machine from work (2017 Retina iMac) despite running MacOS Mojave (which is not that old), I'm getting the same exact error while trying to deactivate a CS6 suite prior to its uninstallation.

And yes, my internet is working and it's not a firewall blocking as all the tests (from this page: https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html) to the activation servers pass. I even tried with a separate 4G stick and I'm still getting the same error.

Ged_Traynor

Community Expert

Moving thread to the Download & Install forum from Photoshop ecosystem

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