Question
Digital River and Credit card payments
Hello everyone, I was wondering if anyone else has had the same kind of problem I'm having with Adobe right now. I use CC for teams and have 6 licenses for my employees and I. I got an email saying that my payment on my credit card couldn't go through. I just got a new credit card to replace the old one and forgot to update Adobe CC, no big deal, happens all the time... so I grab my new card and click the link in the email to update the info on my account. I login and click on "Edit payment details" but a pop-up appears telling me to contact customer support. Odd. Also, they could have told me that directly in the email, but whatever. So I open the chat window to support and explain my problem.
I am then told that, incredibly, it is NOT possible to update my credit card info because the payment is done through Digital River, the distributor for South East Asia where I live. I thought at first the rep meant I needed to contact Digital River directly instead of Adobe, but no, there is just no way to update a credit card with them. I double-checked on their website. So the solution I was offered as the only solution, simply because a got a replacement card, is to CANCEL my current account, and open a NEW one with an new user ID.
That's unbelievably poor service, but it gets worse. I do open a new account and I see that the pricing is now MORE THAN DOUBLE what it was before. I used to pay 1,334 THB per user / month, and the new rate is now 3,050 THB per user... for 6 users that's an increase of more than 10k THB a month, or about 330 USD a month. So, simply because my card has expired, Adobe will charge me almost 4k USD MORE a year. Unbelievable.
Talk about taking advantage of one's monopoly!
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