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A
andreas9343
New Participant
October 3, 2017
Question

Error 16

  • October 3, 2017
  • 3 replies
  • 1925 views

After I upgraded to Win10 from 7, i've had to reinstall all of the apps. When I've installed it a message appears say that i have to uninstall it... And it says Error: 16 I have seen that this link (https://helpx.adobe.com/creative-cloud/kb/configuration-error.html) have worked for many, but it didnt work for me.... So what do i do?

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3 replies

I
ian.heaton
Participating Frequently
January 17, 2018

I would hope your issue has been resolved by now but In case not or for anyone else with this issue, try running the program as an Administrator, this is what finally worked for me after trying all the other 'solutions', i.e., Changing folder permissions, uninstall, cc cleaner tool, re-install (multiple times) all with the same Error 16 result.

I am using Win 10 Pro

    G
    Gheorghe I.
    New Participant
    March 11, 2018

    Thank you Ian! This worked perfectly. Although it is a really really annoying issue to be honest.

    I
    ian.heaton
    Participating Frequently
    March 11, 2018

    Memocjro,

    You are welcome. I finally fixed my issue but I had to do a full clean install on my system. in which I downloaded the Media Creation tool again (even though I already had a boot usb with a windows image on it) and did a fresh install booting from the usb drive.

    Prior to this, I had tried:

    1) The various 'fixes' I had found online in regards to changing setting permissions and such to no avail.

    2) Did a Reset this PC from the Recovery settings within Windows.

    3) Fresh Start from the Recovery settings > More recovery options, also from within windows.

    4) Did a supposedly fresh install from a us BUT from within windows, using setup and not booting from the usb

    5) Contacted Adobe Support who spent several hours doing the same things I had done in regards to setting permissions, all with the same results that I had, which was nothing was fixed.

    I am not sure which one did this but one of the told me (2-4) that I did not have the latest Windows installed (even after it had downloaded all the latest updates during the install), but this is when I decided download the Media Creation tool and get a fresh image of the install. Which finally worked.

    Hopefully if you (or anyone) tries my method it will actually fix the issue for you. Unfortunately, for me any time Adobe or M$ does updates they seem to break something on my system which I then have to waste time fixing. If you do do a fully fresh install from a bootable usb, remember to back up your user folder and/or any other files you wish to keep as the install that worked for me did not keep any files on C and in fact I even deleted the partition during setup and let window set it back up.

    I typically now move my user file to another drive e.g., D: drive, so that when I reinstall windows I can just have it blow everything away without worrying about losing that stuff and once Windows is back up and running I just re-path stuff i.e., Documents, Pictures, Music, Videos, etc. from the C: drive to my D: drive and I am good to go again.

      Bani Verma
      Community Manager
      Bani VermaCommunity Manager
      Community Manager
      October 4, 2017

      Moving to Creative Cloud Download & Install​

      kglad
      kglad
      Adobe Expert
      October 3, 2017

      uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

      then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

      clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

      restart your computer (don't skip this)

      reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

      if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

      use the desktop app to install your cc programs/trials

      A
      andreas9343Author
      New Participant
      October 3, 2017

      Either im totally useless, or its my pc... I've tried what you said 5 times but its still not working... (Link to Log: File sharing and storage made simple). This is getting really annoying now and i have to idea why it won't work...

      kglad
      kglad
      Adobe Expert
      October 3, 2017

      using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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