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adobeuserneedshelp
Participant
August 5, 2013
Answered

Error A12E1

  • August 5, 2013
  • 1 reply
  • 503 views

When I open Creative Cloud I'm prompted to update. When I do I get Error: A12E1 and tehn it quits. How do I solve this issue?

Thanks,

This topic has been closed for replies.
Correct answer KRupani

Hi adobeuserneedshelp,

Please restart the system once and then login to www.creative.adobe.com --->Under the tab 'Download center' you will find the download for 'Adobe creative cloud'

download that and then install it.

Incase if that doesn't fix the issue you can follow the steps mentioned in the following document.

http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html

Thanks

Kapil

1 reply

KRupani
Adobe Employee
KRupaniCorrect answer
Adobe Employee
August 5, 2013

Hi adobeuserneedshelp,

Please restart the system once and then login to www.creative.adobe.com --->Under the tab 'Download center' you will find the download for 'Adobe creative cloud'

download that and then install it.

Incase if that doesn't fix the issue you can follow the steps mentioned in the following document.

http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html

Thanks

Kapil

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