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Garkat
New Participant
April 21, 2014
Question

Error when trying to re-install Adobe CC: Adobe Genuine Software Validation Failure

  • April 21, 2014
  • 1 reply
  • 3880 views

My subscription expired while away on holidays. I renewed my subscription and have tried to re-install without success. The first issue I had was with administrator permissions on my pc. I have fixed this but now get an error stating that the product I am trying to install is counterfeit. I have searched through Adobe's troubleshooting but I can't see anything that matches this error. My OS is Windows 7. Any assistance would be greatly appreciated!

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1 reply

avanishdivya
Adobe Employee
avanishdivya
Adobe Employee
April 21, 2014

Hi Garkat,

Please follow the steps from this link

http://helpx.adobe.com/x-productkb/global/digital-certificate-revoked-aam.html

Thanks

G
GarkatAuthor
New Participant
April 28, 2014

Hi avanishdivya

I have followed these steps previously, without success. Step 1 is where I started having problems, where the download stops towards the end stating the product is conterfeit. Regarding step 2: The only other CC product I have is LR. I have followed step 2 and installed updates, then re-attempted step 1 and still receieved the same pop up. I have tried step 3 several times now (including after updating LR), each time it finishes with a pop up to install Winzip (for a fee). I don't understand why I would need Winzip to re-intall a product I was able to install without Winzip originally.

Any other suggestions?

Thanks

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