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J
joet29864433
Participant
November 28, 2016
Answered

Exit Code: 190 ... Current OS version 6.0.6000 doesn't satisfy min OS requirement 6.1.7601

  • November 28, 2016
  • 3 replies
  • 15699 views

When upgrading to Illustrator, Audition and Premier 2017, I receive the following error log.  I'm running Window 10. This is the first time I've had any issues upgrading.  Any assistance would be appreciated.

(Copied exactly as displayed)

Exit Code: 190

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 0 error(s), 0 warnings(s)

FATAL: Sanity check for installation failed. Current OS version 6.0.6000 doesn't satisfy min OS requirement 6.1.7601

FATAL: Error occured in install product workflow with error code 190 error message

-------------------------------------------------------------------------------------

This topic has been closed for replies.
Correct answer joet29864433

Adobe Helpdesk fixed it for me.  I'm not sure what they did though. Thanks Kglad

3 replies

Bani Verma
Community Manager
Bani VermaCommunity Manager
Community Manager
December 22, 2017

(Branched out as a new discussion)

Hi Anooppappachi007,

As you have mentioned you are unable to install or update an Adobe product as it fails with an error "Exit code 190".

Kindly let us know which Adobe software title you are trying to install? Also what is the operating system of your machine with its complete version?

Awaiting your response.

J
joet29864433AuthorCorrect answer
Participant
November 30, 2016

Adobe Helpdesk fixed it for me.  I'm not sure what they did though. Thanks Kglad

LaSilvia
LaSilvia
Participant
February 9, 2017

I am having the same issue; Please give more detail on how the problem was solved.

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 9, 2017

1. update your win 10 os.

2. if that fails, update your ms c++ visual studio

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 28, 2016

update your ms c++ visual studio.

    H
    haya1996
    Participant
    July 27, 2017

    having same issue .is windos 7 suitable for photoshop cc 2017?

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    July 27, 2017

    haya1996  wrote

    .is windos 7 suitable for photoshop cc 2017?

    I'm running all CC apps OK on Windows  7.

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