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A
Anonymous
March 25, 2017
Answered

Fresh install on fresh Windows 10 - Creative Cloud 4.0.0.185 High CPU Usage!

  • March 25, 2017
  • 13 replies
  • 2774 views

Hello,

Similar to other threads here I am having high CPU usage from Creative Cloud (Adobe Desktop Service.exe). It is sitting at around 30%. I have followed ALL of the various instructions on other threads, removing everything, cleaning, renaming folders, rebooting, re-installing, disabling sync,cleaning, removing, re-installing etc. all to no success.

My system details are:

Windows 10 Professional x64, fresh install, fully updated.

Creative Cloud 4.0.0.185.

NO other CC applications installed.

NO antivirus software installed.

Would love a solution so that my laptop battery can last the 3 hours it is supposed to instead of the 1 hour I am getting because of this faulty software.

Thanks

Chris

This topic has been closed for replies.
Correct answer Vimal_Varshney

Hi chrisd89351008​, brighterpixel​ , re1s

I have dropped your a personal message. Please respond.

Thanks,

Vimal

13 replies

A
Anonymous
March 29, 2017

Thank You For Fix This Issue.

<Removed by Moderator>

Vimal_Varshney
Adobe Employee
Vimal_Varshney
Adobe Employee
March 29, 2017

Hi Just Shoot Me , Sigurd_Rage , prasanth_u , kimiarts , AndreAndersen ,  RechargeBuzz , brighterpixel , karolinea11749275 , re1s , chrisd89351008 ,

This issue is fixed in latest version of Creative Cloud 4.0.1.188. You can download the latest version from https://creative.adobe.com/products/download/creative-cloud

Thanks

    S
    Sigurd_Rage
    Participant
    March 29, 2017

    That fixed the problem, thanks!

    S
    Sigurd_Rage
    Participant
    March 28, 2017

    Same issue here on my Surface Pro 3 i5, but NOT on my desktop i7 computer.

    Why does this answer have to be dropped as a PM and not on the main thread? Not good.

    P
    prasanth_u
    Participant
    March 28, 2017

    Hi,

    I have the same issue. Is this accepted a bug by Adobe ?

    Regards

    Prasanth

    Vimal_Varshney
    Adobe Employee
    Vimal_Varshney
    Adobe Employee
    March 28, 2017

    Hi kimiarts​, AndreAndersen, RechargeBuzz, karolinea11749275,

    I have dropped you a personal message. Please respond.

    Thanks,

    Vimal

    G
    galita
    Participant
    March 28, 2017

    Same problem on my Mac

    A
    AndreAndersen
    Participant
    March 28, 2017

    Also seeing this issue,

    Any news on how to fix this?

    Vimal_Varshney
    Adobe Employee
    Vimal_VarshneyCorrect answer
    Adobe Employee
    March 27, 2017

    Hi chrisd89351008​, brighterpixel​ , re1s

    I have dropped your a personal message. Please respond.

    Thanks,

    Vimal

      A
      Anonymous
      March 26, 2017

      Please Fix All Bug

      brighterpixel
      brighterpixel
      Participant
      March 26, 2017

      Same problem on the Mac side. I doubt it's a bug if it's affecting both platforms. I guess it is a non stop attempt at communicating with Adobe by the Adobe Desktop Service app.

      I turned off the sync for applications and fonts yesterday. The machine was shut down for the night but today the problem is still here. Only solution I found: sign out from my account and sign in again when needed. It's a pain but at least the usage and the temperature don't go up.

      There was a thread started by another Mac user but it was deleted yesterday. Let's hope Adobe is working on a solution to the problem.

      MacPro 2013, macOS Sierra 10.12.3.

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