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A
Anonymous
March 25, 2017
Answered

Fresh install on fresh Windows 10 - Creative Cloud 4.0.0.185 High CPU Usage!

  • March 25, 2017
  • 13 replies
  • 2774 views

Hello,

Similar to other threads here I am having high CPU usage from Creative Cloud (Adobe Desktop Service.exe). It is sitting at around 30%. I have followed ALL of the various instructions on other threads, removing everything, cleaning, renaming folders, rebooting, re-installing, disabling sync,cleaning, removing, re-installing etc. all to no success.

My system details are:

Windows 10 Professional x64, fresh install, fully updated.

Creative Cloud 4.0.0.185.

NO other CC applications installed.

NO antivirus software installed.

Would love a solution so that my laptop battery can last the 3 hours it is supposed to instead of the 1 hour I am getting because of this faulty software.

Thanks

Chris

This topic has been closed for replies.
Correct answer Vimal_Varshney

Hi chrisd89351008​, brighterpixel​ , re1s

I have dropped your a personal message. Please respond.

Thanks,

Vimal

13 replies

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karolinea11749275
karolinea11749275
Participant
March 25, 2017

Same problem on my machine, installed Creative Cloud a couple of days ago.

CPU is high (20%) even when the ADS (desktop app of Creativ Cloud) is idling, causing the fan to be constant on.

Quitting the desktop application, and also killing the running task with the task manager, calms down my PC.

Windows 10 running a Dell XPS 15.

R
re1s
Participant
March 25, 2017

me too.
Creative Cloud 3.9.1.335 is ok.
Creative Cloud 4.0.0.185 has occurred problem.

threads breakdown of Adobe Desktop Service.exe is below.
It seems something wrong ANSClient.dll

15b060b2aa1c0dad8084b1b5.png

# Windows 10 Pro RS1 x64 i5-7Y54

    Just Shoot Me
    Just Shoot Me
    Legend
    March 25, 2017

    Open the CC DTA and then click the Gear Icon in the upper right hand corner and select Quit from the Popup menu.

    The CC DTA does not need to be running all the time for all the other apps to work. Just open it when you want to install, uninstall and app or to check for updates. Then Quit it to shut that service down.

    A
    Anonymous
    March 25, 2017

    Hey, thanks! I wrongly assumed it had to be running...

    Your answer didn't quite work as the CPU hogging task stayed active after quitting the CC DTA, but it was the right idea. I just murdered it in the task manager and now my laptop isn't causing global warming anymore

    Now if Adobe could fix whatever horror bug they've introduced that would be great...

    Cheers

    Chris

    (Not sure on etiquette here - do I mark your answer as correct or do we wait for something that fixes the root cause rather than hides the symptom?)

    Just Shoot Me
    Just Shoot Me
    Legend
    March 25, 2017

    chrisd89351008  wrote

    (Not sure on etiquette here - do I mark your answer as correct or do we wait for something that fixes the root cause rather than hides the symptom?)

    That is completely up to you.

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