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K
K_Magnifica
Participant
January 1, 2014
Pregunta

Help! Error when trying to re-download and re-install CC Muse

  • January 1, 2014
  • 1 respuesta
  • 240 visualizaciones

Hello -

I have used Muse for some time via the monthly CC subscription.  I ran CCleaner and Muse got wiped.  I try and retry to install but each time the "Installation failed."  The blue "More Information" link doesn't work. 

I installed InDesign right above it without issue, so I suspect something on my computer is preventing Muse from installing.  This is the first time I installed InDesign.  I reinstalled Muse once before but only with support assistance, and I can't find a copy of those instructions.

I checked my installed programs and Muse is not listed.

Any help to re-install Muse is greatly appreciated... kinda jonesing without it 😃 

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1 respuesta

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
January 1, 2014

K>Maginicifica I would recommend reviewing your installation log files to determine the error preventing you from installing.  Please see Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html for information on how to locate and interpret your installation log files.

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