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A
asoh99
Participant
January 13, 2018
Answered

HOW DO I UNINSTALL A CC APP?? MY COMPUTER HAVE NO INTERNET

  • January 13, 2018
  • 2 replies
  • 7533 views

I can't uninstall an app when my computer is offline!?!?!?!?!?!? Is Adobe crazy?

    Correct answer Julian Ball

    The Uninstallers remain available through the standard mechanism for Windows (the App and Features Settings Screen) and in the relevant application folder on Mac. Is this not working for you? Have I misunderstood the problem?

    2 replies

    Kanikas
    Community Manager
    KanikasCommunity Manager
    Community Manager
    January 24, 2018

    Moving to Creative Cloud Download & Install​

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 13, 2018

    how to uninstall a cc program/trial, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    A
    Astrolotl-tMTnE1
    Participant
    January 24, 2018

    you can't do anything in the creative cloud app without internet, it won't let you. So how do you uninstall without internet?

      lynnh24100142
      lynnh24100142
      Participating Frequently
      February 11, 2019

      Lynnh24100142, thanks for the feedback.  The timing for when you decided to remove the Creative Cloud desktop app is unfortunate.  You can find the previous release schedules for updates at Release notes for the Adobe Creative Cloud desktop app .

      I am sorry, but until you are able to restore Internet access I do not know of any easy way to remove the software.  Even the Adobe Creative Cloud desktop application uninstaller utility would still need to be downloaded from Uninstall the Adobe Creative Cloud desktop application and then transferred to the computer.


      I'm sorry, I should be clearer. I have internet. I refuse to install the update. My criteria is my choice, something any user of a program should have. My internet access was always functional. Despite the first flaw with Adobe CC that initially showed no internet connection, by ending all its standard background operations it changed the dialogue box to trying to force me to install an update.

      A solution would be a way to uninstall Adobe Creative Cloud without using the internet, without downloading an update, without installing any other program and without being forced to sign-in. These things are fundamentals.

      So are you saying no solution that fits my criteria exists? That to your knowledge it is not possible to uninstall Adobe Creative Cloud while keeping to my criteria?

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