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Sea_198114141514
Participant
November 12, 2022
Question

I can't uninstall adobe creative cloud it says "you still have creative cloud applications installed

  • November 12, 2022
  • 1 reply
  • 2958 views

Hello

I looked through everything I could find this is driving me insane because nothing I have read has helped me so far. I have been trying to uninstall adobe creative cloud from an iMac and everytime I try it says "Couldn 't uninstall Creative Cloud for desktop. You still have Creative Cloud applications on your computer that require it." I have nothing from adobe creative cloud installed except camera raw I cannot figure out how to get rid of Camera Raw. I have no photoshop or anything from adobe that uses Camera Raw. I tried searching for Camera Raw in finder to uninstall that way or just drag and drop it in the trash but finder is not finding anything for "Adobe Camera Raw". 

I have included a screen shot of the alert I get when I try to delete Adobe creative cloud for desktop and a screenshot of the list of things adobe creative cloud says I have installed. How do I get rid of this? I needed to use my parents' computer to do my exams (Graphic Design Major) because mine had to go into the shop but now that mine is back I don't want to clutter up their computer with things that are useless to them.

Thanks to anyone who can help!

 

This topic has been closed for replies.

1 reply

Community Expert
November 12, 2022

Try using Creative Cloud Cleaner Tool for unistallation. See the following article

How and when to use the Creative Cloud Cleaner toolhttps://helpx.adobe.com › creative-cloud › cc-cleaner-t...

-Manan

-Manan
Sea_198114141514
Participant
November 16, 2022

Thanks! I think that mostly worked but I have one question. I followed everything that article said however after I used the clean up tool I didn't want to install creative cloud I wanted to uninstall it. So since even thoguh I selected everything the clean up tool said it found to clean all I still had the creative cloud uninstaller and a few other things that say creative cloud. I used that uninstaller and I got a different alert this time. Is this alert supposed to happen?

kglad
Community Expert
Community Expert
November 21, 2022

don't use the cleaner until after you've correctly uninstalled.  ie, the cleaner is not a shortcut for uninstalling.