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A
aronweston
Participant
October 4, 2022
Answered

I do not have access to my apps on a personal account.

  • October 4, 2022
  • 3 replies
  • 916 views

Hi. When I go on the website I have the option to download apps on  my account but when I go on the app it says "You do not have access to manage apps" and "Permission from your IT administrator may be required to enable apps managment" 

 

I bought a student plan on a personal email. I have contacted the university and they do not class as an IT administrator. I logged in on someone elses computer and I had access to my apps on that computer. 

 

I have tried looking for the file to delete which the support centre suggests but that has not worked. 

 

Does anyone know how to help? I feel it might be a problem with my laptop (Macbook) more than Adobe, but I'm not sure.

Thank you.

 

This topic has been closed for replies.
Correct answer kglad

install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs. 

 

if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

3 replies

Nikhil R Gupta
Community Manager
Nikhil R GuptaCommunity Manager
Community Manager
October 5, 2022

Hello Aron,

 

I think you have to enable the apps panel on Creative cloud. You may check the below article and remove the config file and test again. You may have to close CCDA before removing the config file.
https://helpx.adobe.com/in/enterprise/kb/apps-tab-disabled.html

Thanks,

Nikhil Gupta

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 4, 2022

    if you already have the cc desktop installed, check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

     

    then, if your subscription is what you expect, sign  out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    October 4, 2022

    install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs. 

     

    if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

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