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davidbbyn
davidbbyn
Participant
November 19, 2015
Answered

Installation Failed

  • November 19, 2015
  • 2 replies
  • 35058 views

Hi everyone!

I can't install any Adobe product. Installation stucks at 1% and a screen pops up saying "Your installation encountered errors".

I have tried everything to fix it, removed all Adobe components. But no luck. Adobe Creative Cloud Cleaner Tool doesn't help too, even in silent mode.

Macbook Air (Mid 2013)

OS X 10.11.1

    This topic has been closed for replies.
    Correct answer Govardhan.V

    I have removed Illustrator and all Adobe applications. None of them I can install now.


    In this case , we will perform clean removal and re-installation process.

    Follow below Steps:

    1) Trash Adobe apps from Applications .

    2) Trash below mentioned folders from Applications > Utilities.


    • Adobe Creative Cloud
    • Adobe Application Manager
    • Adobe Utilities.
    • Adobe Installers.


    3) Trash Adobe folders from below locations.


    Adobe folders will be present inside Application Support folder.

    ~/Library/Application Support/    [ User Library ]

    1) Right click on Finder icon and  select "Go-To" Folder option.
      2) You will get a text box, type-in below command and then hit 'Return' key.( " Do not miss ~ symbol " )

    ~/library

    It will open User Library folder.

    3)Then navigate to Application Support.

    Open Application Support folder and rename/trash Adobe folder.

    /Library/Application Support/      [ System Library ]

    1) Right click on Finder icon and  select "Go-To" Folder option.
      2) You will get a text box, type-in below command and then hit 'Return' key.

    /library

    It will open System Library folder.

    3)Then navigate to Application Support.

    Open Application Support folder and rename/trash Adobe folder.

    Then Run Adobe Cleaner tool and select Clean All option .

    http://download.macromedia.com/SupportTools/Cleaner/mac/AdobeCreativeCloudCleanerTool.dmg

    Then reinstall Adobe Creative Cloud app and try to install CC apps again and check.

    2 replies

    A
    andalem50581269
    Participant
    October 10, 2016

    I did as well as you wrote up there, and it's working just fine now! Thanks dude.

    Govardhan.V
    Govardhan.V
    Participating Frequently
    November 19, 2015

    Click on Error Summary option and post exact error message or screenshot .

    davidbbyn
    davidbbynAuthor
    Participant
    November 19, 2015

    It opens this page in safari and then forwards to Adobe Product System Requirements page.

    Govardhan.V
    Govardhan.V
    Participating Frequently
    November 19, 2015

    Follow below steps :

    Launch Activity Monitor and Force Quit all Adobe and setup related processes like Creative Cloud , CoreSync , AAMUpdater , Setup , Install

    Step 1)

    Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.

    (Applications>Utiliites)

    Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.

    Step 2)

    Trash Adobe Creative Cloud folder from Applications as well.

    Step 3)


    1) Right click on Finder icon and  select "Go-ToFolder " option.

    2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)

    ~/library

    3)Then navigate to Application Support>Adobe.

    Open Adobe folder and trash folders named AAMUpdater and OOBE.

    Step 4)

    1) Right click on Finder icon and  select "Go-To" Folder option.

    2) You will get a text box, type-in below command and then hit 'Return' key.

    /library

    3)Then navigate to Application Support>Adobe.

    Open Adobe folder and trash folders named AAMUpdater ,Adobe Application Manager and OOBE.

    Step 5)

    Click on the below link and download & run Adobe Cleaner tool :

    Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .

    http://download.macromedia.com/SupportTools/Cleaner/mac/AdobeCreativeCloudCleanerTool.dmg

    Step 6)

    1) Right click on Finder icon and  select "Go-To Folder" option.
    2) You will get a text box, type-in below command and then hit 'Return' key.

    /Tmp

    It will open TMP folder.

    Trash all the contents present inside Tmp folder , those are temporary files you can trash it.

    Step 7)

    Click on the below link and download Adobe Application Manager and install the same :

    http://download.adobe.com/pub/adobe/creativesuite/cc/mac/ApplicationManager9.0_all.dmg

    Once the installation process is completed, installation box will disappear, then open Applications folder and locate Adobe Application manager launch icon , double click on it and update .

    Once the update is completed. it will launch Adobe Creative Cloud app .

    Then try to install CC apps again and check.

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