Installing Creative Cloud Problem

Question

I am trying to install creative cloud on my laptop windows 10. When I install it at 57% an error shows up saying error code c306. I already tried the troubleshooter from adobe and nothing seems to work. Did anyone have a problem like that?

AxelMatt · Answer

I would suggest a complete and clean reinstallation.

Please follow the steps below:

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

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