Les logiciels de la suite Adobe ne démarrent pas

Forum|Forum|2 years ago
April 19, 2023
1 reply
1816 views

Bonjour,

Je n'arrive pas à lancer les logiciels de la suite. L'écran de lancement du logiciel s'affiche mais reste bloqué (Adobe XD, Illustrator, Photoshop etc.).

J'ai redémarré mon ordinateur, j'ai mis à jour mon ordinateur, je me suis reconnecté à mon compte Adobe, mais toujours rien.

Que puis-je faire ? Je me vois mal réinstaller tous les logiciels...

Merci pour votre aide.

Bug

This topic has been closed for replies.

Ged_Traynor

Community Expert

Moved to the Creative Cloud Services forum from Using the Community

S

sophie5E71Author

Participant

How can I move the conversation ?

kglad

Community Expert

Thank you for your reply. The launch screen was frozen (it remain) with no error message or anything. I had to stop the launch task. The software works now but I don't really know why. Either way, that's good. In any case, after each update, when I want to launch Adobe XD it freezes on launch (like the capture I sent previously). Usually I have to restart the computer for the software to work. I have seen on the forum that this problem has been brought up several times. Will this problem be solved?
Thank you

@sophie5E71

glad to hear it's resolved with a computer restart. as for the future, my guess is you won't see anything different with future releases unless and until you update your computer. but that's a guess. i don't really know.

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