[Locked] No perpetual licenses are you serious?

yeah, now it's an affordable monthly fee but now it's riddled with problems you never had to deal with before. Awesome. For me the transform tools in Illustrator FINALLY being updated to do what photoshop has done for years was reason enough to sign up. When I bought CC it on an Amazon sale back in august the second auto payment failed because my debit card had closed due to a fraud attempt on it.

They just cancelled the whole thing- no request to update payment info, no warning, just go to open photoshop to get an assigment done and "your cloud subscription has ended. Access to apps will be cut off in 7 days"

so, after a week of back and forth between amazon and adobe, they managed to get it sorted ( or so I thought) by creating a new subscription on the back end and forcing my current subscription to cancel early.

well, fastforward 2 months and I open photoshop to the same message "your creative cloud subscription will end in 7 days"

I check it, see that there's still the old subscription in there, not yet expired, as adobe told amazon it would be, and my new subscription and figure it will transition over to the new one by itself. of course it doesn't

Now it's the second to last day, I open photoshop and get message: there was a problem processing payment. Apps and stuff will quit working in 1 day. login to manage your account" Now I've been sitting here on hold for chat for 3 hours, waiting for a rep to become available. I had one at the tail end of 2 hours, but I'd gone to the bathroom and they ended it because I couldn't respond. Now I'm waiting through the queue again. I have no reception to call, I guess I could get a new Skype subscription so I can call support. Do you think Adobe would reimburse me for that? Maybe they can reimburse me for th 3 hours I've been sitting here waiting for them to answer the chat window so i can make sure I still have access to the software I need for work tomorrow.

Adobe is no longer a software company- they're an awful slumlord taking advantage of the fact that an entire industry is completely reliant on them and they bought all the competition.

oh, yay! I finally reached someone on chat! They're transferring me to tech support. Let's see how long this takes... .

Let me put it this way as I put in a note to Adobe...

I work for a PBS television facility that not only produces television productions for broadcast, but also provides services for clients as well.

We are beginning the process of replacing all our AVID edit workstations with Adobe ones.  HOWEVER, with the new CC business model, we are re-thinking the switch from AVID to Adobe.  While the concept of having the most current version of the software available is a very tempting prospect, the biggest problem comes in here:

1. There is a strong possibility the advancements of the software will outpace the hardware and drive the need to replace with a greater frequency with no opportunity to prevent future upgrades that may be seriously deleterious to the operation of the hardware..

2. No matter how much equity you build up in the Creative Cloud software, the moment you cease your subscription, is the moment you lose the functionality of the software.

This is all unless I'm somehow misunderstanding how CC works.

My suggestion would be where you charge an initial large up-front fee for the software and then offer a subscription fee to keep current.  Then, as a user, if I choose to stop upgrading, I can simply stop at my current version until such time as I can afford to replace all my hardware and continue my subscription.

At this point, because of the CC business model change, we are seriously considering not to make the Adobe switch, but instead continue with AVID.

And this is my biggest complaint.  Glad I'm not the only one.  I just hope someone will listen.

Tired of the ‘War on Piracy’, Adobe Hopes to Turn Pirates into Customers

In a teaser for the summit, Richard Atkinson, Adobe’s Corporate Director of Worldwide Anti-Piracy, says the company now takes a more positive approach to solving piracy. Instead of hammering on enforcement, Adobe is now focusing on converting pirates into paying customers.

Adobe’s Anti-Piracy Chief stresses that piracy is a problem that’s in part created by businesses, and that these same businesses hold the keys to solving it.

I think they're doing something wrong,  they've instead turned paying customers into either pirates,  or competitor's customers.    They've lowered the bar to entry, but for everyone a LOT of people who were already in,  the bar has now been raised beyond what some can reach.   Do they really think that someone who's going to pirate Adobe software is going to look at paying $50/month and say "Hey,  that looks like a better deal."?   Granted,  I'm sure some will want to go legit,  which is great, but this is all at the expense of people who were already "legit".     I already felt pushed when the one version back rule came to be,  and now this..  People can only take so much pushing before they start pushing back.

Completely agree. Removing choice from your customers is alienating your customers, at least a large group of them. I am a sole prop. business, and don't want to be tied in to a monthly fee. I've used Photoshop, and now Lightroom for years, backup and store my own images and do not appreciate being told to change my business/work model to conform to what Adobe thinks it should be. Not happy, and sincerely hope the online only model is rethought, and abandoned.

Competitors really haven't caught on . . . yet.  For instance, Corel offers only a small time window offer to Adobe perpetual license holders to upgrade to thier software.

Don't know . . . but maybe the upsurge in Cash Cow subscribers was due to curosity and opportunity.  Competitors need to target us when the discount and curosity expires . . . about a year from now.

My perpetual licensed CS 6 Master Collection is still viable for awhle.  Why would I switch until it was less productive than software offered by others?

Kinda like an Adobe vulture saftety nest . . .. dontcha think?

Quark has now taken the first step.....

Dear Customer, I’m personally writing to you in order to inform you about an important policy change and how this will impact you. From July 1, 2013, Quark Software will only support upgrading from one previous version of QuarkXPress to the current version. Blah.... Blahhhh.....  Etc....... Yours sincerely, Gavin Drake Vice President of Marketing Quark Software Inc.

When I first read about the subscription format I was disappointed, surprised and left with a terrible sensation of loss. I have used Illustrator from version 3.0 and have always jumped at the chance to upgrade to the latest versions. I have used Adobe products at work and home for many years. I have always promoted the value of Adobe products.

I guess I should have seen this coming. We have many copies of CS3 Suite at work but can no longer use them as Adobe removed the updaters from their servers some time ago. We could not reinstall Illustrator CS5 as we replace aging computers as the updaters are also gone so we updated to CS6. I guess that was the point all along, force the customer to continue to buy. I understand the business model and the motives so I have to agree that Adobe was not created for social service but for profit.

I am the Operations Supervisor for a Veterans training and work program that has relied on Adobe products for 13 years. With the new changes there is no way for us to continue using and teaching Adobe products. We fall outside Adobe's business model and are not allowed to engage in ongoing contractual obligations such as subscriptions.

Keeping this program alive and functioning has always been a challenge. We have difficult restrictions, regulations and purchasing is complicated with a maze of paperwork. I have always found some way to keep moving forward. This is definitely a hurdle I won't be able to get around.

This is a very very bad idea.  I will not rent this software.  I will find alternative programs.  That's too bad.  I loved this software, I've been using Photoshop since version 3 and illustrator since version 5.  Looks like versions 13 and 15  my last.  I'll bet that whoever at Adobe had this idea will be fired before too long. Adobe will lose all their customers beyond professional design houses.  Many amateurs and dilettantes, such as my self, will not want to pay this, and will not.  Phooey!

I lost my trust in Adobe, I got an email on 22 May 2013 from Adobe India saying THANKS FOR BEING VALUED CUSTOMER (so that we can charge you whenever we want). They appreciated the business and pleased to offer me 18 months of CC apps, next portion is interesting

I and Adobe also agrees on, I OWNED production premium so I'm happy to use these softwares not apps,

And more interesting is this

By downloading the Creative Cloud products listed above, you agree that your free trial expires on December 30, 2014

I'm not agree at all, why is Adobe forcing me ? I paid you in advance only for developing good tools not to give me this future? And if Adobe would have told me before I paid them in June 2012 I would have stopped payment.

Although I got a clarification that I will be getting full access to cc, but I don't want that if it does not have any exit strategy. I requested the Adobe salres-rep that I'm not interested in CC, I'll stick with CS6 and can you cancel my membership and refund my payment along with interest from date of payment to till date, still no reply from ADOBE. Again Adobe had already announced this to their resellers but resellers were under the confidentiality agreement. My whole point is I would have never invested my single rupee in the Adobe by paying them in advance

I can understand that business always have to earn the profit, even greed is also understandable but this creative cloud is more than that.

This post does not have to do anything with Adobe engineer, these guys are great cause they are working on something that helps to convert thought into reality.... This is only for some Marketing Gurus I have doubt about their qualification too, cause they are looking at outrage throughout the forum but still busy in telling Creative Cloud bla bla bla bla bla bla bla bla bla bla...

In India even a tea vendor who earns monthly as low as US$ 100, he knows how to handle his customer, he cares about his customers. This does not mean that Adobe should hire a tea vender but people or executives who respects the customer views and needs...

I only have to say Thank You to Adobe for returning trust and investment in this CC manner, yes and I took some effort to visualise it in CC manner too...

Thank you once again Adobe....

I'm glad a lot of you share my concerns on Adobe's decission to force users into a subscription.

Everything has propably been said in this topic, but It's important that Adobe (and everyone else) takes notice of everyone's opinion.

Adobe's business model needs to change and they won't do that if not enough people speak out.

Therefor I'll contribute to this forum with my personal reasons not to subscribe to the Creative Cloud:

1. Not being able to open your files, created/saved with Adobe CC, after ending the subscription is totally onacceptable.
2. It's more expensive. When you already own CS6 (and paid full price for it), you'lle get a lousy 50-60% discount for the first year. It gets even more expensive when you're forced to pay localized prices when you're not living in the UK or US. For example: I live in the Netherlands, but prefer to work with English software. Still I'll have to pay extra for a 'localized' version which supports all languages. I couldn't care less. Don't want to be forced to pay extra for translations I don't need. The regular monthly fee for CC here is: $81,87 (€ 61,49), a whopping $ 982,44 / year (incl. VAT). That's more than twice the price I used to pay for upgrades. Without skipping a single one.
3. People should pay for an upgrade because it's worth it, not because they have to! Adobe should continue to convince/tempt people to upgrade to the latest version because of awesome new features. Innovation jay ! Capitalism nay!
4. For how long can anybody using CC export files to a CS version ? In the design industry it's all about collaboration. Not being able to exchange documents kills that. Looking at InDesign CS.x you can save back at least one or two versions AND have older versions of InDesign (you bought) installed to repeat that process.