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Participant
January 9, 2020
Answered

Payment failed Error

  • January 9, 2020
  • 2 replies
  • 1965 views

Its says Payment failed: please update your billing info to avoid service suspension. But I did pay with Paypal and it says I paid and next payment will be next month. But the notification keeps showing up so I don't know its it is a system error or something. I need help please.

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Correct answer John T Smith

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html

 

Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730

2 replies

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
January 9, 2020

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html

 

Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730

Akash Sharma
Legend
January 9, 2020

Moving to correct community