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A
Anonymous
March 22, 2013
Question

Photoshop CS2 is prompting to be activated?

  • March 22, 2013
  • 1 reply
  • 3360 views

I've had ongoing activation problems with CS2 and with the death of the activation server, the problem has gotten worse.  (I had hoped for an improvement - no such luck.)  I downloaded the CS2 files for our serial number, uninstalled the original version of CS2 and ran CreativeSuiteCS2Disk1.exe.  Everything seems to be fine and photoshop was usable (what we use most from CS2).  Then the program starts giving us notification that the trial version will expire in 30 days!! 

Well, the 30 days are up and Photoshop wants to be activated.....again.  I tried to uninstall CS2 but I get an error message as follows - "Installer could not start because of the following reasons:  Missing or Invalid Personalization Information Missing Resources Library".  What's up with that?  I tried running the CreativeSuiteCS2Disk1.exe again and got the same message. We're still running XP (it works!). 

I quickly browsed this forum (all five pages!) for a similar sufferer but it appears that I'm alone with this particular malady. 

What do I need to do to make CS2, particularly Photoshop, operational again? 

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    1 reply

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    March 22, 2013

    Branching this to a separate discussion.

    Mtnerdisme you will want to make sure and download and install the software available at http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.html.  You will also want to utilize the serial number which is listed on the download page.  The fact that you are being prompted to activate would seem to indicate that you have reinstalled your original version instead of the non-activating volume license version which has been made available to Creative Suite 2 owners.

    A
    Anonymous
    March 22, 2013

    I started from the link you've referenced. After logging in, this page opened - https://www.adobe.com/cfusion/entitlement/index.cfm?e=cs2_downloads.

    From there, I downloaded the 6 files for CS2 for Windows.  I don't think I reinstalled the old version.  We didn't use the discs.  It was odd though.  While it was working after I downloaded the end-of-life files, the activation page would pop up, I would click cancel and the program would work. 

    How can I uninstall the bad version?  Just delete the directory?  The CreativeSuiteCS2Disk1.exe starts but stops after it has checked files and pops up that error message. 

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    March 22, 2013

    Have you ran the uninstaller in the Add & Remove programs folder?  If that doesn't work you can also try using the Microsoft FixIt utility at http://support.microsoft.com/mats/program_install_and_uninstall/.

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