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Photoshop or lightroom

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Hello. I purchased a subscription to Adobe products. When I try to download Photoshop or Lightroom, the page says that I do not meet the requirements for the program.

13th Gen Intel(R) Core(TM) i9-13900K 3.00 GHz
64 ram
Windows 11 Pro - 23H2
Geforce rtx 3060

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kgladCorrect answer

Community Expert

install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

Community Expert

Community Expert

Does your computer meet or exceed the system requirements for Photoshop and Lightroom?

Photoshop https://helpx.adobe.com/photoshop/system-requirements.html
Lightroom https://helpx.adobe.com/lightroom-cc/system-requirements.html

You might also ask on the forums for LR and PS:

https://community.adobe.com/t5/lightroom-ecosystem-cloud-based/ct-p/ct-lightroom

https://community.adobe.com/t5/photoshop-ecosystem/ct-p/ct-photoshop

If you can't install either, then you have 14 days to cancel without a fee for breaking an annual commitment. Here are the terms:

https://www.adobe.com/legal/subscription-terms.html

Jane

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Correct answer

Community Expert

install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

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Community Expert

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

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