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Participant
August 26, 2021
Question

Photoshop Will not update

  • August 26, 2021
  • 3 replies
  • 158 views

Hi,

 

Got the prompt for updating Lr LrC and Ps, Lr and LrC updated fine but Ps gets to around 89-90 percent and then fails and now i can't even open the previous version. I'm on my 8th attempt now and it fails every time.

 

Any idea on how to resolve??

 

Regards,

Stephen

This topic has been closed for replies.

3 replies

Nancy OShea
Community Expert
Community Expert
August 27, 2021

Use Adobe CC Cleaner Tool to wipe old PS off your system.  And retry with a clean install.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

But before you upgrade, check the new system requirements to be sure your machine can support it. 

- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

 

Nancy O'Shea— Product User & Community Expert
Peru Bob
Community Expert
Community Expert
August 26, 2021

See here:
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-installation-stuck.html
https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html
https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html
https://community.adobe.com/t5/get-started/updating-adobe-creative-cloud-stuck-at-39/m-p/10916241?page=1
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html
I had a similar issue.

Make sure that you have all Windows updates that are available.

The one thing that was causing it for me, believe it or not, was that I needed to do a clean installation of the latest Studio graphics driver from the NVIDIA website. After doing that and restarting, all was OK.

Ged_Traynor
Community Expert
Community Expert
August 26, 2021

Moving thread to the Download & Install forum from Photoshop ecosystem