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virginie1575
Participant
April 10, 2017
Answered

Problem to install the trial version of Indesign

  • April 10, 2017
  • 1 reply
  • 582 views

Hello,

I'm download the trial version of Indesign. When I'm starting installation, I have this screen :

I'm on the Windows 7 PC (64 bits)

Chrome version : 56.0.2924.87

Thanks a lot for your help

This topic has been closed for replies.
Correct answer Atul_Saini

Moving the discussion to Creative Cloud Download & Install​ forum.

Hi virginie1575,

Thanks for sharing the screenshots, it looks like to are unable to download Adobe InDesign CC 2017 from the website on your windows machine. Initially, you encountered "undefined" error and later you see a blank screen after signing in.

I would request you to download Creative Cloud desktop app as Ned suggested using this link: - Download and install Creative Cloud apps.  It seems that you are still using Adobe InDesign CC 2017 installer from the web to sign in.

Please update this discussion with the results after install Creative Cloud app.

In case you encounter any error while installing Creative Cloud desktop app, please check the troubleshooting steps mentioned on this link: -Troubleshoot Adobe Creative Cloud download and install issues and for further investigation, you may also use log files and troubleshoot the error code using this link: - Troubleshoot errors using Creative Cloud log files.

Thanks.

1 reply

Ned Murphy
Ned Murphy
Legend
April 10, 2017

Download/install the desktop application, sign in, install the subscription application(s).

https://helpx.adobe.com/creative-cloud/help/download-install-app.html

Creative Cloud for desktop

https://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html

Sign out, Sign in | Creative Cloud desktop app

https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

Install, update,

https://helpx.adobe.com/creative-cloud/help/download-install-app.html

V
virginie1575Author
Participant
April 10, 2017

Thanks for your answer Ned Murphy.

After waiting 1 minute, I have this windows :

I'm authenticate myself but same after 5 minutes I have always :

...........

Atul_Saini
Community Manager
Atul_SainiCommunity ManagerCorrect answer
Community Manager
April 12, 2017

Moving the discussion to Creative Cloud Download & Install​ forum.

Hi virginie1575,

Thanks for sharing the screenshots, it looks like to are unable to download Adobe InDesign CC 2017 from the website on your windows machine. Initially, you encountered "undefined" error and later you see a blank screen after signing in.

I would request you to download Creative Cloud desktop app as Ned suggested using this link: - Download and install Creative Cloud apps.  It seems that you are still using Adobe InDesign CC 2017 installer from the web to sign in.

Please update this discussion with the results after install Creative Cloud app.

In case you encounter any error while installing Creative Cloud desktop app, please check the troubleshooting steps mentioned on this link: -Troubleshoot Adobe Creative Cloud download and install issues and for further investigation, you may also use log files and troubleshoot the error code using this link: - Troubleshoot errors using Creative Cloud log files.

Thanks.

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