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Participant
April 25, 2014
Answered

probleme de connexion au creative cloud

  • April 25, 2014
  • 1 reply
  • 613 views

J'ai un message d'erreur lorsque j'essaie de me connecter au creative cloud qui me dit "vous avez été deconnecter" ... Que faire dans ce cas la  ?

    This topic has been closed for replies.
    Correct answer Eshant_Jindal1

    Hi Grybouille,

    1. AAM Updates Notifier, Adobe ARM, Creative Cloud, coresync, CEF Service Helper, CEPservicemanager, Creative Cloud helper, AdobeCrash Deamon

    2. End above process in Task Manger.

    3. Now open Run window by clicking on Windows key + R

    4. Type %localappdata% and click enter.

    5. Navigate to Adobe and OOBE folder.

    6. Please delete Opm file in OOBE folder.

    7. Launch CC desktop app and see if you can sign in.

    If you can't see the Apps, do this :

    1. Click on Gear icon at the top right of Internet Explorer browser. (even if don't use Internet Explorer as your browser)

    2. Select Internet Options.

    3. In the 'Connections' tab, select 'LAN' settings.

    4. Once you click on 'LAN' settings, you will be able to view the Local area network settings box.

    5. In the LAN settings box, check the box 'Automatically detect settings'.

    6. Then "uncheck" all the other check boxes like 'Use automatic configuration script', 'Use a proxy server' , Bypass proxy server'

    7. Save it and then try to sign in CC desktop app.

    You can also refer to http://forums.adobe.com/message/6302840

    Let me know the results.

    Thanks!
    Eshant

    1 reply

    Eshant_Jindal1
    Eshant_Jindal1Correct answer
    Participating Frequently
    April 25, 2014

    Hi Grybouille,

    1. AAM Updates Notifier, Adobe ARM, Creative Cloud, coresync, CEF Service Helper, CEPservicemanager, Creative Cloud helper, AdobeCrash Deamon

    2. End above process in Task Manger.

    3. Now open Run window by clicking on Windows key + R

    4. Type %localappdata% and click enter.

    5. Navigate to Adobe and OOBE folder.

    6. Please delete Opm file in OOBE folder.

    7. Launch CC desktop app and see if you can sign in.

    If you can't see the Apps, do this :

    1. Click on Gear icon at the top right of Internet Explorer browser. (even if don't use Internet Explorer as your browser)

    2. Select Internet Options.

    3. In the 'Connections' tab, select 'LAN' settings.

    4. Once you click on 'LAN' settings, you will be able to view the Local area network settings box.

    5. In the LAN settings box, check the box 'Automatically detect settings'.

    6. Then "uncheck" all the other check boxes like 'Use automatic configuration script', 'Use a proxy server' , Bypass proxy server'

    7. Save it and then try to sign in CC desktop app.

    You can also refer to http://forums.adobe.com/message/6302840

    Let me know the results.

    Thanks!
    Eshant

    Participant
    April 25, 2014

    Wuha ! Je vous remercie grandemet ! Sa fonctionne à merveille !