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Participating Frequently
January 19, 2024
Question

PSE 24 worked on Win 11 but not on Win 10 - Login Error

  • January 19, 2024
  • 1 reply
  • 2410 views

Good evening.

 

First time I purchased an Adobe product and so far all was good. Yesterday I had to reinstall Windows an chose Windows 10.

 

I installed about 30 softwares, only one not working.. PSE 24.

 

I tried downloading a trial version again, tried admin permissions, perma admin permissions, restarted about 10 times, but nothing's working so far.

 

Any ideas, or is this problem still not solved, like in these threads:

 

 

https://community.adobe.com/t5/photoshop-elements-discussions/installing-quot-sign-in-error-quot-photoshop-elements-2023/td-p/13988067

 

https://community.adobe.com/t5/premiere-elements-discussions/sign-in-error-elements-2024-installer/td-p/14192539

 

https://www.reddit.com/r/Adobe/comments/17jeykz/keep_getting_sign_in_error/?rdt=65496

 

https://community.adobe.com/t5/download-install-discussions/cannot-install-photoshop-elements-2019/td-p/10282250

 

This topic has been closed for replies.

1 reply

kglad
Community Expert
Community Expert
January 19, 2024

what's that error message say?

Participating Frequently
January 19, 2024

Sign in Error

 

Sign-in failed. Please retry to load sign-in window again.

[Quit] [Retry]

 

Pressing Retry results in an endless loop.

 

Quit will trigger another window to open which says: You are about to cancel the installation of Photo... yadda yadda yadda.. you have to start over again.

kglad
Community Expert
Community Expert
January 19, 2024

that's an old error, and surprising to me that you would see that with v24.

 

ntl, apply this old solution, https://helpx.adobe.com/photoshop-elements/kb/unable-to-sign-in-photoshop-elements-12-13.html